For subscribers
For roamers
For Ucell subscribers abroad

For Ucell subscribers abroad

Roaming - Online - This service of international automatic roaming, allows prepaid subscribers to use their phone number in networks of operators of roaming partners, with who FE "COSCOM" LLC has contractual agreements and which support CAMEL functionality.

What is the convenience of this service?

  • The service is available at any positive balance;
  • The account is charged in the real-time mode;
  • You can timely top up you account by the means of prepaid cards;
  • You can check the current state of you account in the real-time mode.

Roaming - Online

How does "Roaming - Online" service activated?

Ucell offers two types of "Roaming-Online" service:

  "Roaming without border" – is roaming in all Camel roaming partners of Ucell excluding bordering to Uzbekistan countries (Kazakhstan, Tajikistan, Kyrgyzstan, Afghanistan and Turkmenistan). If you are often located in near border area it is recommended to activate this roaming in order to avoid unauthorized activation of roaming in the border areas of Uzbekistan. This type of roaming is activated by default to all Prepaid subscribers. 

 "Worldwide roaming" – it is roaming in all Camel roaming partners of Ucell including bordering to Uzbekistan countries. For activation "Worldwide roaming" send a free reques by dialing *155*1#. 

To check, if  roaming service is active, send a request by dialing *155*4#.

To deactivate  roaming service, send a request by dialing *155*3#.

Price of request to *155# - 0 sum.

 More details about all roaming-partners

Dialing instructions

Dialing instructions of outgoing calls outside Uzbekistan:

  • From the networks of roaming-partners to Uzbekistan: +998 (city code⁄operator’s code) (phone number)
  • To the number of Ucell subscriber: +998 93 (phone number) or +998 94 (phone number)
  • To the international number: +(country code) (city code/operator’s code) (phone number)
A problem with connection

What to do if you have a problem with connection

First of all, make sure that your cell phone is properly configured to the network of one of roaming-partners of Ucell. If your phone can not configure to the network of roaming-partner automatically, you will have to do it manually. How to do this is detailed in the user’s manual of your phone or in the menu of your phone.

If you still can not configure it yourself, then you will have to call customer service in Uzbekistan and tell about your problem.

Contact customer service of Ucell via all day phone: +998 93 1800000, +998 93 1810000 and we will answer any of your questions.


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Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.

Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»

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Attention!

  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
  • “Feedback” form is available to all Internet users.