For subscribers
For roamers
For Ucell subscribers abroad
SIM card replacement in Kazakhstan

SIM card replacement in Kazakhstan

Now you may renew your Ucell SIM card if your SIM card gets out of order or lost on the territory of Kazakhstan, in Kcell offices.

  • Cost of SIM card renewal service is fixed based on Pricelist
  • Charging of SIM card renewal service is performed from the basic subscriber number balance without payment for the service in Kcell offices.
  • Service of SIM card renewal is rendered only to subscriber number owner via submission of  a passport original.
  • Compulsory term for Legal entity subscribers to renew the SIM card is submission of an official letter on behalf of Legal entity to the corporate Unit of Ucell on necessity of SIM card renewal for a corporate customer subscriber who is in the roaming in the Republic of Kazakhstan.

Kcell office addresses where given service is provided for Ucell subscribers:

 100, mcd Samal 2, Almati; 51, Alimjanova street

  Working time:

  • Monday – Friday: 09:00 – 20:00
  • Saturday: 09:00 – 18:00

 8, Respublika pr. Astana; 1, Almati street (BS Asiltau)

  Working time:

  • Monday – Friday: 09:00 – 20:00
  • Saturday: 09:00 – 18:00

 11, Turkistan street, Shimkent

  Working time:

  • Monday – Friday: 09:00 – 20:00
  • Saturday: 09:00 – 18:00


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