For subscribers
Subscribers’ services
Replacement of SIM-cards

"Replacement of SIM-cards"

If you have lost your SIM-card or can not remember the PIN-code of the card to unblock the phone, Ucell will replace the SIM-card. For this you need contact to own offices of Ucell located in your city. Moreover, your previous number and services you have subscribed to will be retained.

Cost of the service – 2 105 sum with a glance of VAT.

For Postpaid Subscribers

In the case of loss, if you are Postpaid subscriber, immediately inform about the incident the Information Service of the company via phones: (+998 93)180-0000, 181-0000. You need call your number, surname of SIM-card owner and access code. After check all information, our specialists will block the SIM-card so that no one would be to call using your number, spending your money.


When visiting the own office of the Company with the aim of replacing the SIM-card Prepaid and Postpaid subscribers (individual person) should have one of the following documents:

  • Passport;
  • Military ID + form №33;
  • The current accreditation card;
  • The residence permit;
  • Driver's license;
  • Ma'lumotnoma;
  • Biometric foreign passport of the citizen of The Republic of Uzbekistan.
Recommended Services

Chosen number

Choose and reserve any selected phone number online!


Be the part of big family!

Our offices and dealers

All Ucell offices are at your service!

Fraud prevention and Speak-up line

Quality communication and safety of your number!



Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.

Answers to the most frequently asked questions you can find on our website, as well as in the section «FAQ»

We ask you to follow ethical standards of communication when applying to the Company. Otherwise, the Company reserves the right to leave such an appeal without consideration.

Type Your message:

Required fields are marked with *
Call from the specified number on *233# for receiving password and type in this field
Length of the message - 512 characters.


  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
  • “Feedback” form is available to all Internet users.