Web Customer Care
Single portal which consists from following sections:
- Knowledge base – section where most popular questions and answers are gathered together.
- Online Call Center – section, where Ucell subscriber can ask personal question to the operator of the Company online and get full answer in a short time;
- Subscriber profile – section with information about balances and active services of Ucell subscriber.
“Web Customer Care” service available for all Prepaid subscribers.
Price of “Knowledge base” section - $0.00;
Price of “Online call center” section - $0.15 for each successfully finished request to the operator of the Company;
Work time of “Online Call Center”:
Monday to Sunday from 8:00 to 18:00.
Period of consideration of applications in Online Call Center of the Company may reach up to 3 (three) calendar days. If necessary, subscriber will be re-contacted and informed of the notice period.
If subscriber not agree with decision of the operator about asked question, this question will be considered by superiors of the Company and after this will be accepted finally decision about right consider of the question. If the operator has not provided right answer to the Subscriber, charge ($0.15) will be returned on the balance of Subscriber.