Information
Call Center

Call Center

You can always contact Call Center in order to:

  • Get information about the services provided, current tariffs and campaigns;
  • Get technical and information support on mobile communication.
Call Center
Contact phone
Service hours
For Ucell subscribers
8123
24 hours a day
 
For subscribers of other mobile operators
+998(93)1800000
+998(93)1810000
For calls from landline
0 (593) 1800000
0 (593) 1810000
To contact the operator of Call Center from landline numbers of different regions of Uzbekistan without inter-city charges you can use the following numbers:
 
Regions
Dial numbers
Andijan
0 (593) 4108123
Namangan
0 (593) 4007123
Fergana
0 (593) 9808123
Jizzakh
0 (593) 9408123
Samarkand
0 (593) 7208123
Kashkadarya
0 (593) 5258123
Surkhandarya
0 (593) 7908123
Navoi
0 (593) 9508123
Bukhara
0 (593) 9608123
Kharezm
0 (593) 9228123
Karakalpakstan
0 (593) 9208123

In addition, you can contact us using:


The procedure of subscriber's identification while contacting Call center

Dear Subscribers!
Please pay attention that the procedure of subscribers’ identification while contacting Call Center is compulsory in the following cases:

Information request about the charges:
  • When a subscriber calls from his own number, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s date of birth.
  • When a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s date of birth;
    • Subscriber’s passport series and number.
Services activation/deactivation and tariff change:
  • Subscriber needs to call from his number only and to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s date of birth;
    • Subscriber’s passport series and number.
For information about available connected numbers of the Subscriber/Customer is required to call from one of the numbers, and you need the following identification:
  • Call from number, for which the information is requested;
  • phone number;
  • initials of the subscriber;
  • date of birth;
  • passport series and number *.
*If the subscriber has changed passport and did not notify Ucell Company, the information about registered numbers will be available only by old passport.

PIN/PUK codes request:
  • Regardless of the number subscriber calls, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s date of birth;
    • Subscriber’s passport series and number.

DJ service status change, change/assignment of already existing melodies from the gallery instead of beep, disabling automatic assignment of the melody and Internet settings request
  • Identification is not required if a subscriber calls from his own number.
  • If a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s date of birth;
    • Subscriber’s passport series and number.
Identification is not required when contacting Call center in the following cases:
  • Getting information on services, promo campaigns, tariffs and latest news;
  • Filling in a compliant form due to the low quality of communication services and Internet, as well as other issues concerning Company’s activity.
Operators are not authorized to provide any information in case of male requests concerning the number registered by woman (or vice versa). In addition, it is prohibited to disclose the following information regardless of the type of service system (Postpaid or Prepaid):
  • passport data of the subscriber;
  • detailed information about numbers and time of outgoing/incoming calls/SMS-messages;
  • detailed time of GPRS sessions, and also dates and time of the events.

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Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.

Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»

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Required fields are marked with *
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Attention!

  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
  • “Feedback” form is available to all Internet users.