Information
Reception days of individuals and representatives of legal entities

Reception days of individuals and representatives of legal entities in FE "Coscom" LLC, TM "UCELL"

Dear Subscribers!

Reception of individuals and representatives of legal entities (hereinafter referred to as "Visitor") in FE "Coscom" LLC (hereinafter referred to as "Company") is organized in accordance with the requirements of Law of the Republic of Uzbekistan "On complaints of individuals and legal entities".


Information

Reception of visitors in Tashkent city is organized by CEO or its authorized representatives represented by Department Directors, Section Managers and Unit Heads who are delegated with appropriate authorities, responsibilities and rights for taking decisions based on meeting results in accordance with the subject of visitor applying.

Reception of Visitors is organized by appointment only. Residents of other cities are received on the day of addressing. If the addressing day of other cities’ residents does not coincide with the reception days set in all offices of customer services, the Visitor is received by the Head of the Company business unit who is authorized to take decisions on the issue within the scope of his\her competence.

Visitors are received at the following addresses: 1, Shakhrisabz Street, Tashkent city.

Registration of Visitors for reception is provided:

  • In the office for customer services "Ucell-Markazi" located at 1, Shakhrisabz Street, Tashkent city by the Head of "Ucell-Markazi" office, if the issue of Visitor relates to the Company activity within the limits of subscriber services.
  • In the administrative office located at 1, Shakhrisabz Street, Tashkent city, if the issue of Visitor relates to other types of the Company activity.

Basis for addressing is a written or verbal applying of the Visitor. During applying, the Visitor shall duly show the document proving his\her identity (passport of a citizen, identification card of military serviceman).

Receiving of citizens in the Company Regional Branches is organized by the Head of a Regional Branch in accordance with approved Reception days of individuals and legal entities.

  • Andijan region
    BOKIEV MIRZOHID 
    Head of Regional Branch "UCELL-ANDIJОN"

    - Wednesday from 16:30 to 17:00
  • Bukhara region
    MUHAMEDOV MEHRIDDIN
    Head of Regional Branch "UCELL-BUXORO" 

    - Wednesday from 16:30 to 17:00
  • Navoi region
    GAPPAROV ALISHER
    Head of Regional Branch "UCELL-NAVOIY" 

    - Wednesday from 16:30 to 17:00
  • Republic of Karakalpakstan
    JUMAGULOV BAYRAM
    Head of Regional Branch "UCELL-NUKUS" 

    - Wednesday from 16:30 to 17:00
  • Surkhandarya region
    HASANOV BOBIR
    Head of Regional Branch "UCELL-TERMIZ" 

    - Wednesday from 16:30 to 17:00
  • Khorezm region
    SHIKHOV IBRAT
    Head of Regional Branch "UCELL-URGANCH" 

    - Wednesday from 16:30 to 17:00
  • Jizzakh region
    FOZILOV JAHONGIR
    Head of Regional Branch "UCELL-JIZZAX" 

    - Wednesday from 16:30 to 17:00
  • Samarkand region
    MUKHAMADIEV KAMOL
    Head of Regional Branch "UCELL-SAMARQAND" 

    - Wednesday from 16:30 to 17:00
  • Kashkadarya region
    YUSUPOV MALIK
    Head of Regional Branch "UCELL-QARSHI" 

    - Wednesday from 16:30 to 17:00
  • Namangan region
    AKILOV MUZAFFAR
    Head of Regional Branch "UCELL-NAMANGAN" 

    - Wednesday from 16:30 to 17:00
  • Sirdarya region
    URUNOV RUSLAN
    Head of Regional Branch "UCELL-GULISTON" 

    - Wednesday from 16:30 to 17:00
  • Ferghana region
    SIDIKOV ULUGBEK
    Head of Regional Branch "UCELL-FARG'ONA"

    - Wednesday from 16:30 to 17:00

Addresses of Regional Branches are HERE.

Top-management
  • Tonu Grunberg
  • Chief Executive Officer 
  • - the first Thursday of a month from 09:00 to 09:30*
  • Мirsabit Sangilov 
  • Corporate Affairs Officer
  • - the second Thursday of a month from 16:00 to 17:00*
  • Umidjon Israilov  
  • Customer Channels Department Director
  • - the second Thursday of a month from 16:00 to 17:00*
  • Alisher Khamidov 
  • Enterprise Department Director
  • - the second Thursday of a month from 16:00 to 17:00*
  • Durbek Sattarov 
  • Retail Management Department Director
  • - the second Thursday of a month from 16:00 to 17:00*
  • Victor Crudu
  • Technology Department  Director
  • - the second Thursday of a month from 16:00 to 17:00*
  • Agshin Khodjiev
  • Consumer Department Director
  • - the second Thursday of a month from 16:00 to 17:00*
  • Krasny Gary Mitchell
  • Finance Department Director
  • - the second Thursday of a month from 16:00 to 17:00*
  • Nigar Huseynzade
  • Director of Human Resources and Administration Department
  • - the second Thursday of a month from 16:00 to 17:00*
  • Director of Corporate Communications
  • - the second Thursday of a month from 16:00 to 17:00*
Provided that on the day of admission the Director is not absent at the workplace due to operational necessity or for a valid reason.

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Attention!

  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
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