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Quarantine Chronicle. March 25
25MAR2020

Quarantine Chronicle. March 25



The following measures were taken in connection with quarantine for the Company and its departments:

The maximum possible number of employees has been transferred to remote work.
Sanitary - preventive work on disinfection in the office is carried out every two hours.
At the same time, attention is paid to quality customer service. An additional number of employees was involved to ensure the availability of the call center at the level of 90% or more.

Actions taken by the Sales and Services Department of the mass segment in connection with quarantine:
• Subscription service operators, sales representatives and employees of service dealers are provided with masks and gloves to prevent virus infection
• Initiated a SIM card delivery service. A potential subscriber who wants to connect leaves a request in a call center. Next, the dealer or operator delivers a SIM card.
• We continue to service existing subscribers with home visits if the subscriber due to health reasons cannot visit the office.
• All central service offices in the Republic are transferred to a seven-day work schedule.
• Employees not involved in the direct servicing of subscribers and dealers are transferred to remote work from home.
• At the cash desks of their own offices, it is possible to purchase scratch cards without restrictions for further self-replenishment of the balance.
Offices continue to operate normally.

Actions taken by the Administrative Department:
• Thanks to the coordination of the motor transport department, personal auto employees and the help of colleagues from other departments, the employees were safely transported to the office.
• All Regions are equipped with personal protective equipment. All Regions have unsubscribed about the availability of personal protective equipment.

Reporting analysis team actions:
• Submission of reports has been postponed for two weeks.
• Report specialists have been transferred to temporary remote work access, with periodic visits to the office to check reports.

Remote Service Department Actions:
• The entire composition of the call center is transferred to enhanced mode;
• An additional number of personnel was involved to process calls and maintain the level of accessibility of the call center in accordance with applicable standards;
• Applications for connecting SIM cards with delivery are accepted.

Dear abonents!
Together we will go through these trials with dignity.
Take care of yourself, take care of your loved ones.
 

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