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Ucell Call-center: taking care of subscribers
10APR2020

Ucell Call-center: taking care of subscribers



There are several ways to support communication with the call center of the cellular operator COSCOM LLC (Ucell trademark) and promptly resolve issues under quarantine:
— A single portal "Personal Account" / section "Online Call-center" - https://my.ucell.uz/
— Virtual Reception of the General Director - https://vp.ucell.uz/
— Feedback - http://ucell.uz/en/feedback
— Social networks: https://ok.ru/ucell, https://www.facebook.com/ucell/

The alternative communication channelwas also launched through the Telegram bot assistant "My Ucell" @Ucell_bot to create additional conveniences:
- https://t.me/Ucell_bot;



During the quarantine period, the number of remote calls from subscribers to the Company has significantly increased. So, in the first ten days of April alone, 20 thousand more requests were processed than in the same period of the previous month. To increase the efficiency of the call-center, we a joined set of additional operators. A part of employees of other divisions of the Company with work experience in a call center was transferred to support.

We strive to ensure that with the help of modern technologies implemented by Ucell, the best quality of life is available everywhere and is useful to everyone.
 

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Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.

Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»


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  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
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