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2020
12
21
Services work schedule on holidays

Services work schedule on holidays

We inform you that in order to optimize the operation of the mobile network during the New Year holidays, the following services will be temporarily unavailable.

From 10:00 PM, December 31, 2020 to 04:00 AM, January 01, 2021, the following services will not be available: From 10:00 PM, December 31, 2020 to 04:00 AM, January 01, 2021, system notifications will not be available (SMS-notifications and others.).

From 10:00 PM, December 31, 2020 to 04:00 AM January 01, 2021, USSD requests for activation/deactivation of additional services of the Company will not be available. If necessary, we recommend you to activate/deactivate the additional services in advance.

Also during the holidays the following services will not be available:
  • Online support (Ucell customer support service within the "My cabinet" service) - on January 1, 2021 (from January 2, the service is available in regular mode);
  • "Without queue" service - on January 1, 2021 (from January 2, the service is available in regular mode).
From 11:00 PM, December 31, 2020 to 03:00 AM January 01, 2021 calls, SMS/MMS and internet services will be charged with a delay.

From 10:00 PM, December 31, 2020 to 04:00 AM January 01, 2021, the following requests will not be available for checking balances: *100# and *109#.

We apologize in advance for any possible inconveniences.
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Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»


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Attention!

  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
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