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Connect a number and replace your SIM card without leaving your home

Connect a number and replace your SIM card without leaving your home

We care about you and create additional conveniences.
Now you don’t have to go to the offices or company dealer sales points. You can easily connect a number or replace a SIM card without leaving your home.

To make a new connection and delivery of a SIM card, you should:

  Call the number +99893 1303030 (for Tashkent city and Tashkent region), +99893 1404040 (for other regions), +99893 180 0000, 8123

  Use "Number reservation" on the website ucell.uz.

To issue a replacement SIM card for home delivery, you must:
  Call the number +998931303030 (in Tashkent and Tashkent region), +99893 1404040 (in other regions), +99893 180 0000, 8123

Numbers +99893 1303030, +998931404040 can be reached from 9:00 - 18:00 on working days.

Due to quarantine restrictions on the movement of vehicles, the Company apologizes in advance for possible restrictions on delivery.

*Calls to numbers +99893 1303030, +998931404040 for Ucell subscribers are not charged.


Terms of connection
  • When placing an order, a subscriber must specify the correct identification document series. If the data does not match the original document, the number will not be connected.
  • The delivery time of the SIM card can be up to 3 calendar days. If necessary, a subscriber will be contacted again and additionally informed about the delivery time.
  • When issuing a SIM card with the selected number, the subscriber must be present with the original documents whose personal data was used to connect the number.
  • Activation of the number is made until the end of the day from the moment of SIM card delivery.
  • The number can only be connected in the region it belongs to.
Terms of SIM card replacement
  • When placing an order, a subscriber must specify the correct identification document series. If the data does not match the original document, a SIM-card will not be replaced.
  • The delivery time of the SIM card can be up to 3 calendar days. If necessary, a subscriber will be contacted again and additionally informed about the delivery time.
  • When issuing a SIM card with the selected number, the subscriber must be present with the original documents whose personal data was used to connect the number.
Additional info
In order to become a Ucell subscriber, the subscriber must personally provide the operator with the original of one of the following documents with a valid validity period, with a permanent or temporary registration mark:
  • passport of a citizen of the Republic of Uzbekistan with current registration;
  • foreigner’s passport;
  • officer’s ID, military ID + form No. 33 (for contract servicemen and military personnel);
  • accreditation card (for employees of diplomatic representatives and missions);
  • residence permit for foreigners with a current registration;
  • residence permit or travel document for stateless persons with current registration;
  • stateless person certificate with current registration;
  • a new sample driver’s license for citizens of the Republic of Uzbekistan.
* Connection based on an accreditation card is carried out only by employees of the Company.

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Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.

Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»


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Attention!

  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
  • “Feedback” form is available to all Internet users.