"Number freeze" service
Going for abroad for a long period of time and want to reserve your number?
With new "Number freeze"service you can easily reserve your subscriber number for 6 or 12 months during long period of non-using the services of the Company.
Service activation fee:
Freeze number for 6 months - 16419 sum
Freeze number for 12 months - 29049 sum
Your number will be reserved for a guaranteed period of time;
All charges will be stopped and services will stop functioning;
All bonus balances will be saved.*
After service activation
all charges (subscriber fee) from the balance of the subscriber will be suspended;
provisioning of free / paid services (calls, SMS, Internet, additional services, etc.) will be stopped;
USSD service will be available in limited mode (*100#, *102# - *109#, *450#**);
Expiration date of bonus balances (for example, SMS and Internet packages) will be extended by the number of days of "Number freeze" service use;
"Call history", "SIM-change" services will be available in front offices of the Company only if there is sufficient funds on the subscriber’s balance for provisioning the services.
*The price of USSD-request to *450# for subscribers with "Number freeze" service - 0 sum..
Service isn't available for tariff line "Specia BN" and "Excellent mood BN".
Subscriber’s balance should be not less than 16461.1 sum or 29091.1 sum in order to activate the service;
If subscriber deactivates the service until expiration period of 180 or 365 days, recalculation will not be performed;
If "Freeze number" service was not deactivated after 6 or 12 months on Day 181 or Day 366, respectively, write-off of daily subscriber fee (in amount of 210.5 sum/day) will be automatically activated. Further, in case of subscriber's balance is equal to or below 0 sum during 150 calendar days, the Agreement on the provision of telecommunications services will be terminated unilaterally by the initiative of the operator;
When the subscriber deactivates "Freeze Number" service, free/paid communication services (calls, SMS, Internet, additional services, etc.) will be available for use and subscription;
When the subscriber deactivates "Freeze Number" service unused bonuses (for example, SMS and Internet packages) will be available again;
The activation of the service in roaming will be available in case of the previously activated "Roaming-Online" service. Further management of the "Number Freeze" service will be unavailable due to the fact that roaming will be disabled.
Enter a correct Ucell number in the format 998ХXXXXXXXX
Enter a one-time password in the format XXXXXX
An error occurred while trying to send one-time password via SMS!
Your request to activate service was not successfully processed. Please try again or contact customer support service.
Please wait while your request is executed ...
The session has expired. Refresh the page and fill in again
Internal error. Try to leave message later. Thank you!
Type phone number in +xxx xx xxxxxxx format!
Type the subject of Your message
Type a message up to 512 characters!
Length of the message - 512 characters.
%n from 512 characters are left.
Select question category
Select complaint category