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Replacement of SIM-cards

"Replacement of SIM-cards"

If you have lost your SIM-card or can not remember the PIN-code of the card to unblock the phone, Ucell will replace the SIM-card. For this you need contact to own offices of Ucell located in your city. Moreover, your previous number and services you have subscribed to will be retained.

Cost of the service – 2 105 sum with a glance of VAT.


For Postpaid Subscribers

In the case of loss, if you are Postpaid subscriber, immediately inform about the incident the Information Service of the company via phones: (+998 93)180-0000, 181-0000. You need call your number, surname of SIM-card owner and access code. After check all information, our specialists will block the SIM-card so that no one would be to call using your number, spending your money.

Attention

If you have lost your SIM-card or can’t remember the PIN-code of the card to unblock the phone, Ucell will replace the SIM-card. For this you need contact to own offices of Ucell located in your city. Moreover, your previous number and services you have subscribed to will be retained.

SIM-card replacement in dealers sales point
  1. To subscribe “SIM-card replacement” service your mobile number should be in active status.
  2. Reserved SIM-card can be activated within 3 years from the date of the service subscription.
  3. If the main mobile number is terminated, the service will be also automatically deactivated, and money for the unused deactivated service is non-refundable.
  4. If “SIM-card replacement” service has been subscribed, but reserved SIM-card has not been activated yet, you will not be able to subscribe “SIM-card replacement” service again.
  5. Reserved SIM-card does not work simultaneously with the main SIM-card.
  6. The subscriber’s number cannot be available simultaneously on the two SIM-cards. When reserved SIM-card is activated, the main SIM-card is terminated, and from that moment only reserved SIM-card will be active.
Contact one of Ucell front offices in the following cases:
  1. When you lose a spare SIM-card - to resubscribe “SIM-card replacement” service. Resubscription of the service is fee based.
  2. In case of loss* of a unique 14-digit code - for its recovery. 14-digit code recovery is free of charge.
* The Company is not responsible for the safety of the unique 14-digit code, which is provided to the subscriber within “SIM-card replacement” service. All responsibility for the safety of personal data is on the subscriber. In the case of non-compliance of privacy rules, the subscriber is responsible for all actions that can be taken by using his/her number.

Notice
  • Service fee in dealers sales points
4000 sum – for SIM-cards of standard size (classic (2FF), micro SIM (3FF) and nano SIM (4FF));
4000 sum – for SIM-cards of MultiSIM format.


Individual income tax at the maximum rate of the cost provided to the subscriber within the framework of the “SIM card replacement” service will be paid and transferred by the Company to the State Tax Committee of the Republic of Uzbekistan.
Attention

When visiting the own office of the Company with the aim of replacing the SIM-card Prepaid and Postpaid subscribers (individual person) should have one of the following documents:

  • Passport;
  • Military ID + form №33;
  • The current accreditation card;
  • The residence permit;
  • Driver's license (for activation/deactivation of additional services and verification of charges, except for the provision of following services: call detailing, renewal of agreement);
  • Ma'lumotnoma;
  • Biometric foreign passport of the citizen of The Republic of Uzbekistan;
  • A new driver’s license for citizens of the Republic of Uzbekistan;
  • Pension certificate (for activation/deactivation of additional services and verification of charges, except for the provision of following services: call detailing, renewal of agreement)
  • Certificate of employees of state enterprises, organizations and departments (for activation/deactivation of additional services and charge verification, except for the provision of following services: call detailing, renewal).
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Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»


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Attention!

  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
  • “Feedback” form is available to all Internet users.