1. To subscribe «Reserved SIM-card« service your mobile number should be in active status.
2. Reserved SIM-card can be activated within 3 years from the date of the service subscription.
3. If the main mobile number is terminated, the service will be also automatically deactivated, and money for the unused deactivated service is non-refundable.
4. If «Reserved SIM-card« service has been subscribed, but reserved SIM-card has not been activated yet, you will not be able to subscribe «Reserved SIM-card« service again.
5. Reserved SIM-card does not work simultaneously with the main SIM-card.
6. The subscriber’s number cannot be available simultaneously on the two SIM-cards. When reserved SIM-card is activated, the main SIM-card is terminated, and from that moment only reserved SIM-card will be active.

Contact one of Ucell front offices in the following cases::

1. When you lose a spare SIM-card - to resubscribe «Reserved SIM-card« service. Resubscription of the service is fee based.
2. In case of loss* of a unique 14-digit code - for its recovery. 14-digit code recovery is free of charge.

Attention!

When visiting the Company's front office you should have a document on the basis of which the contract was signed: passport, military form №33 (for those who are on military service), accreditation card (for members of diplomatic missions), residence permit (for foreign citizens) or stateless persons ID (for stateless persons).

* The Company is not responsible for the safety of the unique 14-digit code, which is provided to the subscriber within "Reserve SIM-card service". All responsibility for the safety of personal data is on the subscriber. In the case of non-compliance of privacy rules, the subscriber is responsible for all actions that can be taken by using his/her number.