Now, if your phone is lost or stolen, you can immediately contact with Ucell Call Center (8123, +998 93 180 00 00) and use for free "Temporary Blocking" service, which allow to block your number for 5 days.
When contact with the operator of Call Center, you need to pronounce your number (which was lost), initials, date of birth, passport details and address of registration.
Upon successful identification, your number will be temporarily blocked for 5 days (during this period daily fee for the tariff and previously activated services will not be charged).
Within 5 days you should come to the nearest Company’s own office with the original passport, to replace the lost SIM-card. Operator of own office will unlock your number and help to replace the SIM-card.
If, within 5 days, you have not addressed in any Company’s own office to replace the SIM-card, then on the 6th day your number will be automatically transferred to active status, after that the daily fee for tariff and earlier activated services is charged daily until your balance has the means. When the funds run out, the number goes into a blocked status and then begin the standard process of blocking phone number.
Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.
We ask you to follow ethical standards of communication when applying to the Company. Otherwise, the Company reserves the right to leave such an appeal without consideration.