If you 3 times repeatedly have entered incorrect PIN code, then SIM-card is blocked. However this blocking can be removed if PUK code is entered. PUK code of Ucell’s GSM-telephone can be read at the envelope received by you at connection. If the envelope is not saved, then you should apply to nearest Ucell Office for unblocking SIM-card.

When visiting the own office of the Company subscribers should have one of the following documents:

• Passport;
• Military ID + form №33;
• The current accreditation card;
• The residence permit;
• Driver's license (for activation/deactivation of additional services and verification of charges, except for the provision of following services: call detailing, renewal of agreement);
• Ma'lumotnoma;
• Biometric foreign passport of the citizen of The Republic of Uzbekistan;
• A new driver’s license for citizens of the Republic of Uzbekistan;
• ID - card of the Republic of Uzbekistan;
• Pension certificate (for activation/deactivation of additional services and verification of charges, except for the provision of following services: call detailing, renewal of agreement)
• Certificate of employees of state enterprises, organizations and departments (for activation/deactivation of additional services and charge verification, except for the provision of following services: call detailing, renewal).