For subscribers
Tariffs
Additional information

 "Additional information"

Subscribers number are blocked at reduction of rest account funds till zero.

Maximum date of number blocking is 90 days (30 days). After blocking you can receive all types incoming calls and receive all types of SMS-messages during 80 days.

Please be informed that the SMS-notifications about the state of balance (balance of phone number) are sent automatically by the system in fact of reducing the amount of money on the balance of up to 4210 sum and 631,5 sum for the use by subscriber paid services and packages of the Company, as well as write-off subscription fee, is not depending on the time of day. To avoid disturbance from incoming messages at night, recommend you to set the phone to silent or moderate level signal.


Blocking conditions

Subscribers number are blocked at reduction of rest account funds till zero.

Maximum date of number blocking is 90 days (30 days*). After blocking you can receive all types incoming calls and receive all types of SMS-messages during 80 days.

If you will not fill account during 80 days after blocking then at 81st day all your calls will be blocked, except outgoing calls to IVR, to emergency calls and to service calls. Receiving ability of all types of SMS-messages will be held

If by expiration of 90 days (30 days*) from blocking date your account will not be filled, the Contract with you will be annulled, and your telephone number will be proceed to the list of free numbers.

In this case for resumption of Ucell service usage you need to make repeated connection to Prepaid system.

The term for blocking subscriber numbers to which the Company has restricted/suspended the provision of services pursuant to clauses 3.1.2.1. and 3.1.2.2.  of the Contract for the provision of cellular radiotelephone communication services is 30 calendar days from the moment of blocking. After 30 days the Agreement is terminated by the Company unilaterally.

*For subscribers, who connected to tariff plans within "Wish number" and "Wish number 2.0" campaigns.

Help-desk department

We remind that 8123 number can be called by just only Ucell subscribers and just only from mobile phone. This service will help you to get information:

  • about addresses of offices and agent points;
  • about the company network status;
  • about the service of international automatic roaming;
  • about all the international tariffs;
  • about the corporate service;
  • about the current dollar rate;
  • about the all share and innovation conducted by our company. about the all share and innovation conducted by our company.

Calls to number 8123 are not charged.

Recommendation

The company recommends to activate/deactivate additional services between 05:00 and 22:00.
This recommendation is due to the possible implementation of works on equipment for the provision of services related to the production need.
During these works activation/deactivation of additional services may not be available.

Checking the balance of limits: USSD – *102#, 103# and *104#.
To receive accurate information about the remaining limits, send a USSD-request only after all events are completed (calls, Internet, SMS).

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Feedback

Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.

Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»


We ask you to follow ethical standards of communication when applying to the Company. Otherwise, the Company reserves the right to leave such an appeal without consideration.

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Attention!

  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
  • “Feedback” form is available to all Internet users.