*Technical restriction – 45000 minutes per month.
Unlimited calls provide for 1 subscriber only and don’t apply to group calls in case of using “Conference call” service.

Please note that the bonus limits provided for Facebook social network, Telegram, WhatsApp and Tas-IX within the terms of the tariff plan are not spent in the case of connecting via VPN/ “third-party” sites/ "third-party" mobile browsers (for example, Opera Mini, Chrome, etc.).

Attention!
Holders of messengers and social networks use a specific range of IP addresses and protocols to provide their services. Ucell provides amount of traffic specially for these (registered) ranges. Ucell is not responsible for changing of ranges of IP addresses and protocols by their holders, in this cases traffic charges according to price of Ucell-Internet by the terms of tariff plan or traffic charges from existing internet balance which provided for all directions.
When connecting to social networks and messengers via proxy servers, VPN or third party websites traffic charges according to Ucell-Internet price by the terms of tariff plan or traffic charges from existing internet balance which provided for all directions.

Note
Smartphones spend mobile traffic in the background by default for: system and application updates; synchronization data with widgets (weather, calendar and other) and social networks, also for counter analysts (Google, google-analytics.com , googletagmanager.com, gstatic.com, stats.g.doubleclick.net). Internet traffic for this directions charges according to price of Ucell-Internet by the terms of tariff plan or traffic charges from existing internet balance which provided for all directions.

Monthly subscription fee is charged on a monthly basis without binding to the 1st day of the calendar month. For example, if a subscriber connects to the tariff plan on the 24th day, the next monthly subscription fee will be charged on the 24th day of the next month. If the subscriber connects on the 31st day, then the next subscription fee will be charged on the 30th day, or on the 28/29th day of February, if there are 31 days in the next month, then the 31st day.
Monthly tariff limits are set only after successful charging of the monthly subscription fee for the current period. Validity period of monthly/daily limits within the tariff plan is 32 days. At the same time, the limits for the previous monthly period will be valid according to their validity period. Monthly limits are available to subscribers only in active status.
The remaining unused limits on the tariff plan become unavailable in the new period: if a subscriber connected/swapped to the tariff plan on the 24th day, then if subscription fee for the current period is successfully charged, the limits within the tariff plan will be available to a subscriber until the 23rd day of the next month. If the subscriber connects, for example, on the 31st day, then the limits will be available to a subscriber until the last day of the next month, for example, on the 29th or 27/28th on February, if the next month is 31 days, then the 30th.
Monthly subscription fee is charged and monthly tariff limits are assigned from 00:00 to 08:00 (the time of charging is not fixed). The date of charging of monthly subscription fee is the date of connection or swapping to the tariff plan. To charge monthly subscription fee in full, a subscriber needs to in active status.
If the subscriber is in blocked status, monthly tariff fee is not charged and limits are not assigned.
If at the time of monthly tariff fee charging balance remains less than amount of monthly tariff fee, in this case subscription fee is charged once in full, with balance becoming negative and the monthly limits provided by the tariff are assigned in full. Limits become available immediately after the transition of the subscriber number to active status.
If at the time of charging the monthly tariff fee, the subscriber number is in blocked status, the monthly tariff fee is not charged and no limits are set. In this case, when the subscriber number switches to active status, the monthly tariff fee is charged:
- In the coming night, from 00:00 to 08:00 hours (the charging time is not fixed), if the subscriber number has switched to active status BEFORE trying to charge the subscription fee by the Company system. An attempt to charge a monthly fee is made once during the above period.
- The next night, from 00:00 to 08:00 hours (the charging time is not fixed), if the subscriber’s number swaps to active status AFTER the Company’s system attempted to charge. An attempt to charge a monthly fee is made once during the above period.
After the monthly tariff fee charged, limits will be assigned according to the subscriber's tariff plan. Charging of monthly tariff fee does not shift the date of the subsequent charging of the monthly subscription fee according to the tariff plan, the validity period of the limits is also not shifted.
In order to avoid misunderstandings, before using the limits within tariff plans, we recommend you to preliminarily check the assignation of limits for the tariff using the USSD request *102# and *103#. Prior to charging the limits, calls, SMS and MB are charged according to the tariffs price indicated above the limit.
In order to avoid misunderstandings after the transition from the blocked status and provided that the monthly subscription fee has not been charged, we recommend you to activate Restart service using USSD *222#, thus, after successful activation of this service, the monthly subscription fee will be charged and limits within the tariff plan will be set in full, and the monthly period and duration of the limits will be set for a month from the date of the last successful activation of Restart service. We remind you that limits within the tariff can only be used in active status.
With a new connection/swapping, the monthly tariff fee and limits are charged/assigned completely (not scaled) in the presence of a positive balance.
The loyalty program “We appreciate you!” is available for subscribers of the new Special+ tariff plans.
Calls to infotainment services and international destinations do not spend the minutes provided within the limits of tariff plans.
Limits provided within tariff plans are not available for subscribers in roaming.
The subscribers of the new Special tariff plans have access to the services “You’ve got a call”, “Night Internet”, “Convenient minutes”, “Number Freeze”, “Exchange limits”, as well as “2 GB” campaign.
Subscribers of new Special tariff line are not able to use “0 within the network”, VIP services and “Convenient within network”, “Convenient within Uzbekistan” service bundles.
Subscribers of Special (“Minutes” and “Megabytes” options), Special Mini, Special Mix, Special super, Special X and Best tariff plans can swap to new Special+ tariff plans.
The rest of minutes limits within Uzbekistan within Special tariffs (Option “Minutes” and “Megabytes”), Special Mini, Special Mix, Special Super, Special X when swapping to new Special tariff plans can be checked using USSD request *109#.
The rest of the limit of night Internet traffic within the framework of Special tariff plan (Option “Megabytes”) when switching to new tariff plans Special becomes unavailable. The rest of the limit for calls outside the network within the framework of Special tariff plan (Option “Minutes”) when swapping to new tariff plans Special becomes available for calls within Uzbekistan.
Subscribers of “Special 35+”, “Special 55+”, “Special 80+” and “Special 125+” tariff plans will be able to swap only within the line and to the “Active” and “Special” tariff plans; other tariff plans will not be available for transition.
If the subscription fee has not been charged after refilling the balance, we recommend using the Restart service.
Detailed information on subscriber insurance issues can be found on the short number of Insurance Company “Apex Insurance” 1188.

Conditions for connecting an Internet package of 2 GB for 10 000 UZS within the framework of "2 GB" campaign:

• Connection of the internet package is available only after charging a monthly tariff fee for the current month;
• Connection of the Internet package is available 1 time for the current month for one subscriber;
• The internet package is connected with the automatic assignment function;
• Activation/deactivating the internet package is carried out via USSD *255#;
• Checking the balance of internet traffic is carried out via USSD *107#;
• With a new connection, before starting to use internet, it is necessary to check the purpose of the new package in order to avoid additional charges;
• With the active function of automatically assigning internet packages after 30 days (depending on the package purchased) from the date of activation of the package with a sufficient amount of funds in the balance, the system will assign a new package of face value purchased earlier. At the same time, the traffic remaining from the previously purchased package will be set to zero. Traffic of the new internet package will be assigned from 00:00 to the 31st day from the moment of activation/automatic assignation after charging funds for the new package;
• If the automatic assignment function is disabled after 30 days from the date of activation of the internet package, the rest of the traffic is set to zero;
• You can use the traffic within internet package only in active status.

The insurer is Apex Insurance, the subscriber is the insured person, the beneficiary is the insured person or his heirs.
The insurance amount is established in the amount of: 12,000,000.00 (twelve million) soums.
The cost of subscribing to online insurance is set at 2,000.00 (two thousand) soums for each month of insurance.
Insurance coverage begins on the 5th day after a successful transition to the tariff plan of Special+ line.
The insurance payment is provided only to the subscriber of the Coscom LLC subscription number.
The insurance period is set equal to 1 calendar month, for each month of subscriber activity. In case of non-payment by the subscriber of the monthly fee within 1 month, the validity of insurance protection is terminated on the 5th day of expiration of the subscriber's activity.
Apex Insurance has the right to refuse payment if:
• The Insured / Beneficiary did not promptly notify Apex Insurance (Apex Insurance) about the Insured Event;
• as of the date of the accident, the tariff plan (“Special 35+”, “Special 55+”, “Special 80+” and “Special 125+”) of the Insured Person was not valid or payment of the Play Mobile insurance payment for this Insured Person was not made, in view of not paying a monthly fee;
• the Insured person previously had a corresponding category of disability prior to the date of the accident;
• The Insured Person / Beneficiary has not submitted the documents and information necessary to establish the Insured Event, or provided knowingly false information;
• The insured person / beneficiary has prevented the access of a trusted Apex Insurance expert doctor to the injured person.
Claims Settlement:
In the event of an accident, which may result in the obligation of Apex Insurance to make the insurance payment, the Insured / Beneficiary is obliged to send Apex Insurance in writing within 30 (thirty) calendar days after the accident (written form also means the use of electronic communications , with subsequent written confirmation to the address below) Application in the form of Appendix No. 6 to the General Agreement, stating the reasons and circumstances of the event, and attach the documents below.
1. The following documents must be attached to the application (depending on what happened):
a) in case of permanent damage to the health (disability) of the Insured:
• documentary evidence (resolution, certificate) from the competent authorities authorized to investigate the circumstances of the event;
• the original or a certified copy of the document certifying the fact of the accident, containing information about the circumstances and place of the incident (certificate, copies of records in the medical record, the report of the forensic medical examination, the conclusion of the MAC or other documents);
• an act of form H-1, if the accident occurred during working hours when the insured person was at work;
• the original or a certified copy of the MLEC conclusion indicating the degree of disability;
• a copy of the identity document of the Insured / Beneficiary or another person authorized to receive the Insurance payment.
b) upon the death of the Insured:
• documentary evidence (resolution, certificate) from the competent authorities authorized to investigate the circumstances of the event;
• the original or a certified copy of the document certifying the fact of the accident, containing information about the circumstances and place of the incident (certificate, copies of records in the medical record, the report of the forensic medical examination, the conclusion of the VKK or other documents);
• an act of form H-1, if the accident occurred during working hours when the insured person was at work;
• a copy of the death certificate; • a copy of the identity document of the Beneficiary or, in the absence of the Beneficiary, a document establishing the right of succession of the person authorized to receive the Insurance payment.
2. Apex Insurance has the right to reduce the above list of documents, or to request additional documents from the Beneficiary, if, taking into account specific circumstances, their absence makes it impossible to establish the fact of an insured event and determine the amount of loss.

INSURANCE INDEMNITY PAYMENT PROCEDURE
The amount of the Insurance indemnity in connection with the occurrence of the Insured Event resulting in:
a) permanent damage to the health (disability) of the Insured, the Insurance benefit is paid as a percentage of the personal insurance amount, in the following amounts:
a) disability of group III - 40%;
b) disability of group II - 70%;
c) disability of group I - 100%.
If the Insured person is established during the insurance period in accordance with the Public Offer of a higher disability group, the Insurance Payout is carried out minus the previously paid amounts for insured events with the Insured Person.
b) the death of the Insured, is made in the amount of 100% of the personal insurance amount specified in the Public Offer minus the previously paid insurance payment amounts.
The total amount of insurance payments made by Apex Insurance in one or several Insured Events that occurred with the same Insured Person during the Insurance Period cannot exceed the personal insurance amount.