Information
Call Center

Call Center

You can always contact Call Center in order to:

  • Get information about the services provided, current tariffs and campaigns;
  • providing reference information on the services of the Company, consultations and recommendations;
  • providing information on ongoing emergency, technical and preventive works affecting the operation of the number;
  • tariff plan change;
  • connecting / disabling services, disabling content services;
  • providing a list of subscriber numbers;
  • number blocking in case of loss / theft;
  • sending SMS settings, sending informational SMS;
  • acceptance of proposals and complaints related to the activity of the Company.
Call Center
Contact phone
Service hours
For Ucell subscribers
8123
24 hours a day
 
For subscribers of other mobile operators
+998(93)1800000
+998(93)1810000
For calls from landline
93 1800000
93 1810000
To contact the operator of Call Center from landline numbers of different regions of Uzbekistan without inter-city charges you can use the following numbers:
 
Regions
Dial numbers
Andijan
93 4108123
Namangan
93 4007123
Fergana
93 9808123
Jizzakh
93 9408123
Samarkand
93 7208123
Kashkadarya
93 5258123
Surkhandarya
93 7908123
Navoi
93 9508123
Bukhara
93 9608123
Kharezm
93 9228123
Karakalpakstan
93 9208123

In addition, you can contact us using:


The procedure of subscriber's identification while contacting Call center

Please note that when contacting the Support service (Call-center), information or any actions by number are provided only to subscribers who own the number and the following procedure for identifying subscribers is mandatory for everyone:


To obtain reference information about services, promotions, tariffs and news, identification is not required. 

Information request about the charges:
  • When a subscriber calls from his own number, identification is not required.
  • When a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
Services activation/deactivation and tariff change:
  • When a subscriber calls from his own number, identification is not required.
  • When a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
For information about available connected numbers of the Subscriber is required to call from one of the numbers, and you need the following identification:
  • When a subscriber calls from his own number, it is necessary to provide:
    • Call from the one of subscriber’s personal number
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
  • When a subscriber calls from a different number, it is necessary to provide:
    • Call from the one of subscriber’s personal number
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
PIN/PUK codes request:
  • When a subscriber calls from his own number, it is necessary to provide:
    • Subscriber’s full name;
  • When a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
DJ service status change/assignment of already existing melodies from the gallery instead of beep, disabling automatic assignment of the melody:
  • When a subscriber calls from his own number, identification is not required.
  • When a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • ubscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
To get SMS info or Internet settings:
  • When a subscriber calls from his own number, identification is not required.
  • When a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
Temporary blocking of a number in case of loss/theft.
  • If the person calls from the requested number - denial of service.
  • If the person calls from a non-requested number:
  1. Subscriber's number
  2. Full name of the applicant
  3. Subscriber’s passport series and number (or other document to which the number was connected).
Operators are not authorized to provide following information regardless of the type of service system (Postpaid or Prepaid):
  • passport data of the subscriber;
  • detailed information about numbers and time of outgoing/incoming calls/SMS-messages;
  • detailed time of GPRS sessions, and also dates and time of the events.

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Feedback

Feedback

Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.

Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»


We ask you to follow ethical standards of communication when applying to the Company. Otherwise, the Company reserves the right to leave such an appeal without consideration.

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Attention!

  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
  • “Feedback” form is available to all Internet users.