Subscriber service

Frequently asked questions


How can I find out terms of my tariff?

4 Questions


How can I check active paid subscriptions on my number?

8 Questions

Mobile internet and internet services

Why my mobile data is not working?

8 Questions


Roaming services

How can I disable or enable roaming?

5 Questions

SIM card and mobile number support

How can I find my mobile phone number?

11 Questions

Account balance and top up

How can I check my mobile number balance?

5 Questions


Detailed information on charges and expenses

How can I get information about my expenses?

2 Questions

Ucell mobile application

How can I contact Ucell support service while being abroad?

11 Questions


How can I contact Ucell support service while being abroad?

3 Questions



Emergency communications

How can I call emergency help?

2 Questions



Company life events


Be the part of big family!

Our offices and dealers

All Ucell offices are at your service!

Fraud prevention and Speak-up line

Quality communication and safety of your number!



Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.

Answers to the most frequently asked questions you can find on our website, as well as in the section «FAQ»

We ask you to follow ethical standards of communication when applying to the Company. Otherwise, the Company reserves the right to leave such an appeal without consideration.

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  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
  • “Feedback” form is available to all Internet users.