3. I am Prepaid subscriber, how can I get detail of my calls?
4. Can I send USSD-request *125*subscriber's number# to the subscribers of other mobile operators?
5. Is it possible to reissue contract, if I am subscriber of Prepaid system?
7. My telephone was stolen. What I need to do?
8. How much replacement of SIM-card costs?
9. How can I call to Call-center, while being abroad?
10. Where I can find address of Ucell points?
12. By which documents, besides passport of RUz, services are provided in Ucell points?
13. I lost my telephone (surely with SIM-card). Can I save my old number?
14. If I am not owner of SIM-card by contract, but using it myself, can I replace SIM-card?
15. I incorrectly entered PIN-code three times, now SIM-card is blocked. What I need to do?
16. I have changed passport. Should I inform you about new passport data?
17. I have lost my contract copy. Can I recover it?
18. How can I reissue my number to other person? And is it required to come to office?
19. How can I get details of my calls?
20. I am using number, but I am not owner. Can I get call details?
21. How can I call emergency help?
22. How can I know balance of my personal account?
23. I cannot call to emergency care to number 03 from cell phone?
24. I have not used my telephone for a long time. How long number is saved, if it’s not used?
25. I lost my SIM-card. What I need to do?
26. My telephone is blocked for nonpayment. For how long my number is saved?
27. How to change telephone number?
Prepaid is the system of prepayment service. It is the mode of service payment that implies preliminary deposition of money to the personal account of subscriber number (balance) which is subsequently used for service payment (voice calls, SMS, MMS, Internet and other operator’s services). While using prepayment system of service (Prepaid), the withdrawal of money for service usage is made from subscriber number account in a real-time mode. After achieving of the lower limit on the subscriber number account (0 sum) the number is blocked till the next top-up of the balance for the required amount.
In order to determine to which service system belongs your subscriber number dial free request *450#.
Postpaid is the system of postpayment service. It is the mode of service payment implying that operator, at first, provides the service to the subscriber in the framework of concluded agreement, and only then charges this subscriber. The process of charging and presentation of invoices is made on a regular basis and usually covers the indicated in the agreement calendar period of time (month). Subscriber must pay the amount of invoice during indicated in the agreement period of time. In case of untimely payment, subscriber may be imposed with the sanctions indicated in the agreement (blocking of number, agreement dissolution).
In order to find out which service system your telephone number belongs to, send request *450# (free in the blocked status).
In order to get detail of calls You must direct to your regional central office of Ucell. Detail is provided only to client with whom contract is made, at presenting passport and contract.
Yes, USSD-request *125*subscriber's number# can be sent to the subscribers of other mobile operators of Uzbekistan.
Yes, the service of reissuing contract for Prepaid subscribers is available.
Yes. All Ucell subscribers can use "Mobile support" service.
Note: "Mobile support" service gives an opportunity to make money transfer from your account to other Ucell subscribers and an opportunity to make request with please to transfer money.
For Prepaid subscribers.
If you lose your SIM card, you can immediately contact Ucell Call-Centre (8123, +998 93 180 00 00) and use the "Temporary Block" service for free, which will allow you to block your number for 5 days. When connecting to a support operator, you will need to give the number that was lost, name, date of birth, passport details and the address of registration. The service is provided free of charge. Also you can come to company office with a passport to block the number to avoid unauthorized use.
Alternatively, using the "Backup SIM-card" service, you can independently change the SIM-card at any time of the day in case of failure, loss or theft of your primary SIM-card without contacting Ucell offices.
For Postpaid subscribers.
In case of loss of SIM-card it is necessary to conact Ucell call-center or come to the own office of the Company for the number blocking to avoid unauthorized use.
Blocking of SIM-card for Prepaid subscribers through a call-center is not performed.
Блокирование SIM-карты абонентам предоплатной системы обслуживания посредством звонка в Call-центра не осуществляется.
Recovering of lost SIM-card can be made in Sales and Service centers of Ucell. The cost of "SIM-card recovering" service is 2105 sum for Prepaid subscribers and 2105 sum for Postpaid subscribers. Prices are VAT inclusive.
In order to call to Call-center of Ucell from international roaming, type:
+ [998 – country code] [93 – operator code] [180 00 00]
Pay attention that for making international outgoing calls, "Roaming - Online" service must be connected. Call to Call-center of Ucell while being abroad is tariffed in accordance with tariffs of roaming-operator.
Addresses of Ucell points are provided in "How to find us" section.
Yes. You can connect "Roaming - Online" service at addressing to Ucell point of other city. To activate, check and control "Roaming - Online" service you can send free request to *155# number and follow the instructions in the menu.
In Ucell points it is possible to provide services by foreign passport or driving license. Pay attention that some services (for example, owner change) at present of stated above documents are provided. Full list of services provided by foreign passport or driving license can be specified in Call-center.
For recovering your number you need to come to Service center of Ucell and use SIM-card replacement service. But number will be the same. You must have ID with yourself. The service is paid. In order to temporarily block the number, You can address to twenty-four-hour inquiry service of Ucell by phone (+99893) 180 0000, 181 0000.
You cannot recover SIM-card because you are not the owner of following card. The service is provided to person who made contract at presence of ID.
Yes. In order to recover PIN-code, you need to address to Service center, having identification documents with yourself (for example, passport (for Postpaid and Prepaid subscribers) or driving license (only for Postpaid subscribers). Information is given only to owner of telephone.
Yes. At changing any data you need to notify company.
For recovering contract you need to address to Service center and have passport with you.
In order to reissue right to use telephone number by another person, that is to reissue number to another subscriber, visit of owner and recipient is required in Ucell point – on availability of identification documents (citizen’s passort of RUz) and lack of debts at all personal accounts, drew at passing side. Service is paid.
You can get details of account for your interested period by one of the following ways:
No. Service is provided to person, who made contract, at presence of identification documents.
You need to type from cell phone 112. In the coverage area of network you will be connected with operator of Tashkent city Rescue Service. Call is free and available at blocked SIM-card and at absence of SIM-card in telephone.
You can check balance of your personal account by any of this ways:
Majority models of cell phones don’t perceive dialing in two-digit numbers 01,02,03,04, that’s why dialing numbers of emergency services are offered to make in this way:
Calls to numbers of emergency services are free and available even at negative balance.
Phone number will be stored:
• 120 days since the last change of an amount of funds on the account or from the moment when an account is run out of funds, if you are a subscriber of one of the tariff plans of “Mood”, “COSMO” or “Tantana” tariff line or “Ovoz 15” tariff plan.
• 90 days since the last change of an amount of funds on the account or from the moment when an account is run out of funds, if you are a subscriber of one of the following tariff plans: “Home”, “Student”, “More!”, “Marhamat”, “Simple” or “Start 10” tariff plan.
• 150 days since the last change of an amount of funds on the account or from the moment when an account is run out of funds, if you are a subscriber of another tariff plan.
Postpaid.
In case of SIM-card or cell phone loss you need to call to Call-center of Ucell and block your number to avoid illegal use. Also for operating number blocking owner of contract with identification document can address to closest Ucell point.
Phone number will be stored:
• 120 days since the last change of an amount of funds on the account or from the moment when an account is run out of funds, if you are a subscriber of one of the tariff plans of “Mood”, “COSMO” or “Tantana” tariff line or “Ovoz 15” tariff plan.
• 90 days since the last change of an amount of funds on the account or from the moment when an account is run out of funds, if you are a subscriber of one of the following tariff plans: “Home”, “Student”, “More!”, “Marhamat”, “Simple” or “Start 10” tariff plan.
• 150 days since the last change of an amount of funds on the account or from the moment when an account is run out of funds, if you are a subscriber of another tariff plan.
Change of existing number is provided only in Service center of Ucell. If telephone number is drawn to individual person, You need to have passport or driving license with you. In order to change number drew to juridical person, it is required to send letter ⁄ fax approved by organizational stamp. In the letter numbers which are subject to change must be shown.
Call is tariffed in that case, if auto informer of called network gives so-called B-answer signal (service signal, confirming successful connection). In addition, this signal can be generated by pass-through networks, by which calls are routed.
Service activation cost -
If you are a Ucell subscriber, you can activate the selected service.
Enter your number or one-time password for confirmation
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A one-time password is sent to specified number via SMS.
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Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»
We ask you to follow ethical standards of communication when applying to the Company. Otherwise, the Company reserves the right to leave such an appeal without consideration.
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