Blocking conditions!

 

 

Restriction in the provision of services when the amount is below the cut-off threshold set by the Company:

The subscriber numbers of legal entities and individuals (hereinafter referred to as the Client) of the Postpaid system are blocked when the balance of funds on the Client's personal account is reduced to zero and/or when the balance is negative.

The number of days in the blocked status is 366 days.

 

In the blocked status:

• Up to 30 days of being in a blocked status, free incoming calls and SMS, calls to IVR, calls to emergency numbers and service numbers, account replenishment are available;

• If the Client's personal account is not replenished within 30 days from the moment of blocking, then on the 31st day all calls are blocked, except for outgoing calls to service numbers and incoming SMS;

• If the Client's personal account is not replenished before the expiration of the period of stay in the blocked status (366 days), the Agreement is terminated and subscriber numbers are transferred to the list of free numbers;

• Upon termination of the Agreement, the Parties must make mutual settlements for all their obligations;

• For subscriber numbers connected within the framework of the “Special number” service, the following conditions apply, specified here.

Restriction in cases of violation of the rules for using the Company's services:

• The Company has the right to terminate or suspend the Agreement unilaterally before the expiration of the maximum period of stay in the blocked status (366 days) in accordance with clauses 4.1.1., 4.1.2., 4.1.3. (а, b, c, d, e, f, g, h ), 4.1.4. (а, b) and 6.3 of the Public Offer for the provision of cellular Radiotelephone Network Services in the Postpaid system.

• To resume the use of services for blocked subscriber numbers before the expiration of 30 days from the moment of blocking, the Client must:

o An individual needs to apply to one of the Company's own offices with an identity document and a SIM card of a blocked number;

o A legal entity must submit a written request to the Company.

• A subscriber number is not subject to unblocking if the number was used to install access gateways to a fixed network and IP telephony, manufacture for sale or sale and distribution of special software or hardware to obtain illegal (unauthorized) access to a protected computer system, and to telecommunications networks, as well as illegal (unauthorized) access to a telecommunications network for the purpose of using it and passing international traffic bypassing established protection systems, as well as storing and creating conditions for the operation of special software or hardware designed for these purposes and other activities that lead to malfunction of the equipment or communication devices of the Company. After 30 days, the subscriber number is terminated, and the Agreement is terminated by the Company unilaterally.

• If the subscriber number has been blocked due to lotteries, voting, competitions, advertising, surveys, mass mailings, the Client must submit an application to the Company for unblocking and not using the subscriber number for the above purposes further. The Company reserves the right to refuse to unblock and terminate the subscriber number unilaterally after 30 days.

• On the “Maqsad” tariff line of the Prepaid system, the maximum period for blocking a subscriber number is 366 days.

When purchasing desired number - 30 days (Beautiful number in installments, Wished number).

 

Blocking conditions

The subscriber`s number is blocked when the balance on the account is reduced to zero / the number is blocked in case of insufficient funds on the balance at the time of writing off the monthly subscription fee according to the tariff plan.

In the blocked status:

- Communication services, the change of the tariff plan, activation of additional services are not available;

- Free incoming calls and SMS, calls to IVR, calls to emergency numbers and service numbers, account replenishment are available for up to 90 days of being blocked (if there are no additional prohibitions under the specific tariff plan).

If the subscriber does not replenish the account within 90 days from the moment of blocking, then on the 91st day all calls are blocked, with the exception of outgoing calls to IVR, emergency numbers and service numbers. The ability to receive any SMS messages remains.

If the subscriber does not replenish the account before the expiration of the period of stay in the blocked status, the Contract is terminated and the phone number goes to the list of available numbers.

 

Help-desk department

We remind that 8111 number can be called by only Ucell subscribers and just from mobile phone. For calls from numbers of other mobile operators, as well as city numbers: +998(93)184-09-00.

This service will help you to get information:

• about addresses of offices and agent points;

• about the company network status;

• about the corporate service;

• about all promotions and innovation conducted by our company.

 

Recommendation

The company recommends to activate/deactivate additional services between 05:00 and 22:00.

This recommendation is due to the possible implementation of works on equipment for the provision of services related to the production need.

During these works activation/deactivation of additional services may not be available.

Checking the balance of limits: USSD Show USSD code, Show USSD code and 103#.

To receive accurate information about the remaining limits, send a USSD-request only after all events are completed (calls, Internet, SMS).