Q: Use the MNP service to switch to Ucell with your current number.

1. Fill out the application at the Ucell’s own office. 2. Connect to the tariff plan of “Bor” line or any other tariff available for connection. 3. Pay the fee for the «Number transfer» service: 70 000 UZS. 4. Receive new Ucell SIM-card with your number. Details .

Question 1

How to become Ucell subscriber?

Accepted Answer

Ucell is leading operator which provides cellular network services for more than 12 mln. subscribers in Uzbekistan. For the years of existing on mobile market Ucell has presented lots of tariffs, services and additional services by which it has opened new possibilities and conveniences for subscribers. It&rsquo;s very simple to become our subscriber! All you need is to choose one of the lots of tariff plans which is mostly meets your needs. Learn more about tariff plans here . Choose the phone number you like with "Number reservation" service right now! Service is available here .

Question 2

Use the MNP service to switch to Ucell with your current number.

Accepted Answer

1. Fill out the application at the Ucell&rsquo;s own office. 2. Connect to the tariff plan of &ldquo;Bor&rdquo; line or any other tariff available for connection. 3. Pay the fee for the &laquo;Number transfer&raquo; service: 70 000 UZS. 4. Receive new Ucell SIM-card with your number. Details .

Question 3

What documents need to be provided for connection?

Accepted Answer

In order to become a Ucell subscriber, you must personally contact any sales and subscriber service office or dealer point of the Company and go through the identification procedure in one of the following ways, providing: 1. An original of one of the following documents with a valid expiration date, certifying your identity, with a mark on permanent or temporary registration: &bull; biometric passport of a citizen of the Republic of Uzbekistan with a current registration; &bull; identification card of a citizen of the Republic of Uzbekistan; &bull; new type of driver's license for citizens of the Republic of Uzbekistan; &bull; passport of a foreign citizen (with a mark on permanent or temporary registration/visa); &bull; officer&rsquo;s ID, military ID + form No. 33 (for persons serving under contract and military personnel); &bull; * accreditation card (for employees of diplomatic missions and representative offices); &bull; residence permit for foreigners with current registration; &bull; residence permit or travel document for stateless persons with current registration; &bull; certificate of a stateless person with a current registration. * Connection to the accreditation card is carried out only by the Company's employees. 2. An electronic version of the identity document uploaded to your MyGov application profile, with mandatory biometric identification via the Face ID system; 3. A QR code generated in your MyGov application profile for scanning by a Company employee, with mandatory biometric identification via the Face ID system.

Question 4

Is it possible to connect with a foreign passport of the Republic of Uzbekistan?

Accepted Answer

Connection with a foreign passport for citizens of the Republic of Uzbekistan is possible if a citizen of the Republic of Uzbekistan has consular registration at the Embassy (Consulate) of the Republic of Uzbekistan and the foreign passport contains a stamp of consular registration at the Embassy (Consulate) of the Republic of Uzbekistan. Connection with a foreign passport of a citizen of the Republic of Uzbekistan (who is being on the consular registry) is possible only in the Company's own offices. Connection with the foreign passport of citizens who are not registered with the consulate is not provided. Connection at dealer points for a foreign passport for citizens of the Republic of Uzbekistan (including those with a stamp on consular registration) is not carried out.

Question 5

Registering a connection via the Mobile Application:

Accepted Answer

1. In order to optimize and automate the process of registering new subscribers at dealer points and sales and service offices of the Company, a specialized Mobile application is launched into commercial operation step by step. 2. In the process of subscriber identification the documents with the NFC-chip with the necessary identity data for registration are processed: &ndash; Passport of a citizen of the Republic of Uzbekistan; &ndash; ID card of the citizen of the Republic of Uzbekistan. 3. To ensure the requirements of current legislation and successful registration of subscriber via Mobile application only original documents will be accepted that certify the identity of the subscriber. Fulfillment of this requirement will provide the functionality of reading the NFC chip. This chip is present only in the original document. The system will not let a copy or a photo of the document through. 4. After the successful reading of the document, choosing the number and tariff plan via smartphone or tablet screen, the subscriber and the dealer sign. Then the subscriber receives an SMS with a link to the Company's web-portal to get the registration form. 5. The subscriber follows the link, enters his/her number, then receives a one-time password for security and receives an electronic registration form identical to the registration form received after the standard registration through the computer. The subscriber number is activated and the subscriber's registration is complete.

Question 6

Is it possible to connect a number by arrangement?

Accepted Answer

To conclude an Agreement for the provision of cellular radiotelephone communication services of the Prepaid system in the COSCOM LLC network (hereinafter referred to as the Agreement) on behalf of the Trustee on the basis of a notarized power of attorney, the Attorney must provide the original of one of the above documents with a valid period, certifying the Identity of the Attorney, a copy of one of the of the above documents with a valid period, certifying the Identity of the Trustee, the original of the Power of Attorney with the obligatory reflection in it of the following information and actions: surname, name and patronymic of the Trustee and the Attorney; data of the identity documents of the Trustee and the Attorney (series and number, date of issue/by whom issued, validity period); place of residence at the place of permanent or temporary registration (registration) of the Trustee and the Attorney; the authority to conclude an Agreement with the Company on behalf of the Trustee; signature of the Trustee. Connection on the basis of a document not listed above is not made.

Question 7

To conclude an Agreement with an individual aged from 14 to 18 years, it is necessary to provide:

Accepted Answer

1. Written consent from a parent, adoptive parent or guardian of an individual between the ages of 14 and 18. 2. Identity documents of an individual aged 14 to 18 years and his/her parent, adoptive parent or guardian who has submitted written consent to conclude the Agreement. 3. A document confirming the relationship between an individual aged 14 to 18 years and his/her parent, adoptive parent or guardian who has submitted written consent to conclude the Agreement (Birth Certificate of an individual aged 14 to 18 years or a document certifying guardianship).

Question 8

To conclude an Agreement with a foreign citizen - an individual aged from 14 to 18 years, it is necessary to provide:

Accepted Answer

1. Written consent of the parent, adoptive parent or guardian of a foreign citizen-individual aged 14 to 18 years to conclude the Agreement; 2. A document certifying the identity of the parent, adoptive parent or guardian who has submitted written consent to the conclusion of the Agreement; 3. Foreign passport of a foreign citizen-individual aged 14 to 18 years (with a mark of entry into the Republic of Uzbekistan for foreign citizens of countries with a visa-free regime, with a valid visa for foreign citizens of countries with a visa regime); 4. A document confirming the relationship between a foreign citizen-individual aged 14 to 18 years and his/her parent, adoptive parent or guardian who has submitted written consent to conclude the Agreement (Birth Certificate of a foreign citizen - individual aged 14 to 18 years or a document certifying guardianship).

Question 9

Important to know!

Accepted Answer

1. If you have any questions about prices and quality of service at the Company's dealer sales points, you can call 8118 "Hot line". 2. A mandatory subscription condition is minimum payment 10 000 soum amount to the subscriber balance and the amount of daily/monthly subscription fee under the terms of the selected tariff plan, if necessary. 3. When connecting in Company offices, dealer sales points, a single starter subscription package is available, which consists of: SIM-card of the corresponding sample; Subscriber's number (the cost of the paid category is not included in this amount); The registration form to the Public Offer for the provision of cellular radiotelephone services of the Prepaid system in the network of Coscom LLC. 4. The company reserves the right to develop special tariff plans/services aimed at specific target groups/regions. You can familiarize with the terms and conditions of special tariff plans/services directly at the points of sale. 5. After connecting a new number, you will receive SMS-notification indicating the connected number. SMS-notification will also be sent to all numbers registered in your name. Choose the number yourself > 6. Cost of paid numbers categories is a one-time additional fee to the cost of connection and it has to be paid according to the chosen category when you connect to Ucell network. If one signs the Contract for toll numbers and does not commit all of the relevant payments in full amount within 24 hours, the number is terminated and the Contract is terminated unilaterally. 7. In case of subscriber&rsquo;s number termination and cancellation of the Contract on rendering of LLC "COSCOM" (Ucell TM) radiotelephone network services for any reason, the price paid for the number will not be refunded. 8. If within 24 hours after connecting the number of free category, the subscriber does not replenish the personal account for the amount of the cost of the subscription fee of the tariff plan and other additional services and packages in full, according to the terms of connection, the Company reserves the right to terminate the subscriber number and terminate the Agreement unilaterally after two days after the conclusion of the Agreement. 9. We remind you that any subscriber&rsquo;s number is a property of the Company and it is provided to a subscriber only during the period while the Contract on rendering of LLC "COSCOM" (Ucell TM) cellular radiotelephone network services is valid. 11. The rates for numbers are pointed in the national currency of the Republic of Uzbekistan (UZS). Prices include VAT. Important: &laquo;In order to prevent the misuse of SIM cards and in accordance with Clause 299 of the Rules for the Provision of Telecommunication Services, approved by Order No. 287-mh of the Minister of Digital Technologies of the Republic of Uzbekistan dated January 6, 2026, and registered by the Ministry of Justice of the Republic of Uzbekistan on January 26, 2026, under No. 3762, if a subscriber already has five or more active numbers or intends to activate an additional number beyond this quantity, the activation can only be completed at the operator&rsquo;s own service offices. At the same time, the maximum number of active numbers registered under one subscriber&rsquo;s name must not exceed 10. &raquo; Attention! Please be informed that the SMS-notifications about the state of balance (balance of phone number) are sent automatically by the system in fact of reducing the amount of money on the balance of up to 4210 sum and 631,5 sum for the use by subscriber paid services and packages of the Company, as well as write-off subscription fee, is not depending on the time of day. To avoid disturbance from incoming messages at night, recommend you to set the phone to silent or moderate level signal.

Self-registration in the Ucell mobile app

How to become Ucell subscriber?

Use the MNP service to switch to Ucell with your current number.

What documents need to be provided for connection?

Is it possible to connect with a foreign passport of the Republic of Uzbekistan?

Registering a connection via the Mobile Application:

Is it possible to connect a number by arrangement?

To conclude an Agreement with an individual aged from 14 to 18 years, it is necessary to provide:

To conclude an Agreement with a foreign citizen - an individual aged from 14 to 18 years, it is necessary to provide:

Important to know!

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