Question 1

2 GB for 10 000 UZS, 3 GB for 15 000 UZS, 6 GB for 27 000 UZS and 10 GB for 45 000 UZS campaign

Accepted Answer

Terms of activation of 2GB for 10 000 UZS, 3 GB for 15 000 UZS, 6 GB for 27 000 UZS and 10 GB for 45 000 UZS internet packages within campaign: &bull; Activation of internet packages 2 GB for 10 000 UZS, 3 GB for 15 000 UZS, 6 GB for 27 000 UZS, 10 GB for 45 000 UZS is available only twice a month for one subscriber; &bull; Connection of the internet package is available only after charging a monthly tariff fee for the current month; &bull; The internet package is connected with the automatic assignment function; &bull; Activation/deactivating the internet package is carried out via USSD *255#; &bull; Checking the balance of internet traffic is carried out via USSD *107#; &bull; With a new connection, before starting to use internet, it is necessary to check the purpose of the new package in order to avoid additional charges; &bull; For the internet package to work correctly (if internet session is active at the time the internet package is activated), it is necessary to interrupt the session, connecting of internet package and then resume the session; &bull; With the active function of automatically assigning internet packages after 30 days (depending on the package purchased) from the date of activation of the package with a sufficient amount of funds in the balance, the system will assign a new package of face value purchased earlier. At the same time, the traffic remaining from the previously purchased package will be set to zero. Traffic of the new internet package will be assigned from 00:00 to the 31st day from the moment of activation/automatic assignation after charging funds for the new package; &bull; If the automatic assignment function is disabled after 30 days from the date of activation of the Internet package, the rest of the traffic is set to zero; &bull; You can use the traffic within Internet package only in active status.

Question 2

Terms of Restart service for Special 35, Special 45, Special 55, Special 70, Special 80, Special 100 and Special 125 tariff plans

Accepted Answer

1. Restart service is activated via USSD *222#. 2. Restart service is available to subscribers in active status. 3. Restart service provides the ability to activate monthly limits according to the terms of the tariff plan. After successful activation of this service the monthly period of the subscriber is updated according to the date of the last successful activation of this service. 4. After activating Restart service, the full monthly tariff fee is charged from the subscriber balance, and the full monthly limits are set as part of the monthly tariff fee of the subscriber&rsquo;s tariff plan. Further, the monthly tariff fee is charged according to the new monthly period of the subscriber. Conditions for charging a monthly tariff fee and assigning monthly limits are carried out in accordance with the terms of the subscriber's tariff plan. 5. If there are insufficient funds on the balance at the time of activating the Restart service, the subscription fee will not be charged. It will be charged once there is a sufficient balance. The limits are assigned and become available immediately after the subscriber returns to active status. 6. Upon successful activation of Restart service, a new monthly period is determined for a period of 1 month. 7. "Restart" service can be used only once a day (from the beginning of the current day, from 00:00 to 23:59). 12. For the service to work correctly (if internet session is active at the time the service is activated), it is necessary to interrupt the session, connecting of service and then resume the session.

Question 3

Terms of Reset service for Special Unlim Turbo tariff plan

Accepted Answer

1. When activating the Reset service, subscribers update their monthly limits (including high-speed Internet traffic) on any day of the monthly period, and the limits provided will be valid until the end of the current month. 2. Reset service is activated using USSD *222# 3. Reset service is available to subscribers in active status. 4. The cost of activating the service is equal to the cost of the monthly subscription fee for the tariff. When you activate the service within a month after the 1st of day, the cost of the service changes in proportion to the number of days remaining until the end of the current month. In this case, the limits are assigned and act in the same proportion to the number of days remaining until the end of the current month. 5. If there are insufficient funds on the balance at the time of activating the Restart service, the subscription fee will not be charged. It will be charged once there is a sufficient balance. The limits are assigned and become available immediately after the subscriber returns to active status. 6. On the day the monthly subscription fee is charged for the tariff plan, the &ldquo;Reset&rdquo; service will be unavailable for activation.

Question 4

Additional information

Accepted Answer

From November 1, 2021 , the validity period of the monthly limits provided within the &ldquo;Special&rdquo; tariff line is 1 month, instead of the current monthly cycle (32 days). On &ldquo;Special Start&rdquo;, &ldquo;Special Plus&rdquo;, &ldquo;Special Ultra&rdquo;, &ldquo;Special 70&rdquo;, &ldquo;Special 80&rdquo;, &ldquo;Special 100&rdquo;, &ldquo;Special 125&rdquo; and &ldquo;Special Unlim Turbo&rdquo; tariff plans (except for subscribers with the &ldquo;Beautiful number in installment&rdquo; service), the negative balance of subscribers in inactive status for more than 30 days, will be restored to 0 UZS. Changing the tariff plan is not available while the account is in a blocked status. However, if the subscriber has a sufficient balance to cover the subscription fee for another available tariff plan with a lower subscription fee, they can change their tariff plan using any of the available methods. For &ldquo;Special Start&rdquo;, &ldquo;Special Plus&rdquo;, &ldquo;Special Ultra&rdquo;, &ldquo;Special 70&rdquo;, &ldquo;Special 80&rdquo;, &ldquo;Special 100&rdquo; and &ldquo;Special 125&rdquo; tariff plans. 1. Writing off monthly subscription fees and assigning limits: - The date of debiting the monthly subscription fee in the monthly period is the date of subscriber's connection or transition to the tariff plan. - With a new connection/switching to a tariff plan, the monthly subscription fee and limits are written off/assigned in full (not scaled) if there is a positive balance. - The monthly subscription fee is debited in the interval of once a month from the date of successful debiting of the monthly subscription fee according to the tariff plan. The date of debiting the next monthly subscription fee is the date of the last successful debiting of the subscription fee according to the tariff plan. For example, if the monthly subscription fee was debited on the 24th, then the next subscription fee will be debited on the 24th of the next month. If the subscription fee was debited on the 31st, and next month 30 days, then the next subscription fee will be debited on the 30th, or on the 28/29 of February. - The monthly subscription fee is written off and monthly limits are assigned within the framework of the tariff in the period from 00:00 to 08:00 am (the charging time is not fixed). To charge the monthly subscription fee, the user must be in active status. - If there are insufficient funds on the balance at the time of charging the monthly subscription fee, the fee will not be charged. It will be charged once there is a sufficient balance. The limits become available immediately after the subscriber number returns to active status. -If at the time of charging the monthly subscription fee, the subscriber`s number is in a blocked status, then the subscription fee will not be charged and no limits are assigned. The monthly subscription fee will be debited IMMEDIATELY after the subscriber`s number switches to active status and the limits will be assigned within the subscriber`s tariff plan. Further, the subscription fee will be charged according to the new monthly period of the subscriber, i.e. the subsequent write-off of the subscription fee under the tariff plan will take place within 1 month from the date of the last successful write-off of the subscription fee under the tariff plan. We remind you that before 11/01/2021: If at the time of charging the monthly tariff fee, the subscriber number is in blocked status, the monthly tariff fee is not charged and no limits are set. In this case, when the subscriber number switches to active status, the monthly tariff fee is charged: - In the coming night, from 00:00 to 08:00 hours (the charging time is not fixed), if the subscriber number has switched to active status BEFORE trying to charge the subscription fee by the Company system. An attempt to charge a monthly fee is made once during the above period. - The next night, from 00:00 to 08:00 hours (the charging time is not fixed), if the subscriber's number swaps to active status AFTER the Company's system attempted to charge. An attempt to charge a monthly fee is made once during the above period. After the monthly tariff fee charged, limits will be assigned according to the subscriber's tariff plan. Charging of monthly tariff fee does not shift the date of the subsequent charging of the monthly subscription fee according to the tariff plan. 2. Monthly limits within the tariff plan are assigned only after the successful debiting of the monthly subscription fee at the tariff for the current period. The validity period of the monthly limits provided under the tariff plan is 1 month from the date of appointment. The rest of the unused limits on the tariff plan (if available) becomes unavailable in the new period. - In order to avoid misunderstandings, before using the limits within the tariff plans, we recommend you to first check the assignment of limits for the tariff plan using the USSD request *102# and *103#. Before setting the limits, calls, SMS and MB are charged according to the cost for directions in excess of the limits according to the terms of the tariff plan. 3. Pay attention: Limits, assigned within the terms of tariff plan for the current monthly period, are available for use until the subscription fee is charged on the set date for the next monthly period. After subscription fee charging on the set date and assigning limits for a new period, the previous limits become unavailable. If the monthly subscription fee for the new period was not charged on the set date (taking into account a positive balance of subscriber`s number), the limits assigned after the last charge of monthly subscription fee will be available until 05:59:59. 4. &ldquo;We appreciate you!&rdquo; loyalty program is available for subscribers of &ldquo;Special&rdquo; tariff plans. 5. Calls to information and reference services of JSC &ldquo;Uzbektelecom&rdquo;, information and entertainment services of content providers and international destinations do not consume the minutes provided under the terms of tariff plans. 6. Services of JSC &laquo;Uzbektelecom&raquo;. Tariffing is made for the connection, according to the cost specified in the table via https://ucell.uz/ru/services/jsc_uzbektelecom (if there are limits, the limits are not used. The write-off will be made from the subscriber's balance according to the cost in excess of the limit under the terms of the tariff plan). The cost of a minute of a call is charged according to your tariff plan per minute, starting from the 1st second after the connection, rounded up to a full minute. Subscribers can read more here https://ucell.uz/ru/services/jsc_uzbektelecom 7. The limits provided within the tariff plans are not available for subscribers in roaming. 8. Subscribers of &ldquo;Special&rdquo; tariff plans have access to &ldquo;You&rsquo;ve got a call&rdquo;, &ldquo;Night Internet&rdquo;, &ldquo;Convenient minutes&rdquo;, &ldquo;Number freeze&rdquo; services, as well as Special internet packages. 9. The subscribers of the new tariff plans of the &ldquo;Special&rdquo; line are not able to &ldquo;Convenient within network&rdquo; and &ldquo;Convenient within Uzbekistan&rdquo; service packages. 10. Subscribers of &ldquo;Special Start&rdquo;, &ldquo;Special Plus&rdquo;, &ldquo;Special Ultra&rdquo;, &ldquo;Special 70&rdquo;, &ldquo;Special 80&rdquo;, &ldquo;Special 100&rdquo; and &ldquo;Special 125&rdquo; tariff plans can switch to tariff plans within &lsquo;Doimiy&rdquo; tariff line and Internet 60 tariff plan. 11. When switching from &ldquo;Special&rdquo; tariff plans to other available tariff plans, the rest of unlimited minutes within Uzbekistan, received within the tariff plans, becomes unavailable. 12. For subscribers using Internet services, we recommend to familiarize with the Additional information on the system of reserving funds and the peculiarities of the 4G network. For &ldquo;Special Unlim Turbo&rdquo; tariff plan 1. Writing off monthly subscription fees and assigning limits: - When switching/new connection to a tariff plan, the monthly subscription fee is debited scaled (the cost of the monthly subscription fee and limits are removed/assigned in proportion to the number of days remaining until the end of the current month), the limits are valid until the end of the current month. - Subscription fees are charged and limits are set within the tariff plan on the first day of each new month from 00:00 to 08:00 am (the charge-off time is not fixed). If the user is in the blocked status at the time of debiting, the subscription fee is not debited and no limits are assigned. The subscription fee will be charged immediately after the subscriber`s number switches from the blocked status to the active one. After the monthly subscription fee has been charged, the limits according to the subscriber's tariff plan will be assigned in full. The written off monthly subscription fee does not shift the date of the subsequent charging of the monthly subscription fee according to the tariff plan. We remind you that before 11/01/2021: If at the time of charging the monthly tariff fee, the subscriber number is in blocked status, the monthly tariff fee is not charged and no limits are set. In this case, when the subscriber number switches to active status, the monthly tariff fee is charged: - Immediately, if, after replenishment, the subscriber's balance is equal to or exceeds the monthly subscription fee according to the tariff. - In the coming night, from 00:00 to 08:00 hours (the charging time is not fixed), if the subscriber number has switched to active status BEFORE trying to charge the subscription fee by the Company system. An attempt to charge a monthly fee is made once during the above period. - The next night, from 00:00 to 08:00 hours (the charging time is not fixed), if the subscriber's number swaps to active status AFTER the Company's system attempted to charge. An attempt to charge a monthly fee is made once during the above period. After the monthly tariff fee charged, limits will be assigned according to the subscriber's tariff plan. Charging of monthly tariff fee does not shift the date of the subsequent charging of the monthly subscription fee according to the tariff plan. - If on the day of debiting the subscription fee, the balance of the subscriber remains less than the cost of the subscription fee, then in this case the subscription fee is debited once in full, while the subscriber's balance becomes negative and the limits provided by the tariff plan are assigned in full. The limits become available immediately after the transition of the subscriber`s number to the active status. - In order to avoid misunderstandings, before using the limits within the tariff plan, we recommend you to first check the assignment of limits for the tariff plan using the USSD request *102#, *103# and *868#. Before setting the limits for minutes, SMS and MB, tariffication is carried out according to the cost for directions in excess of the limits according to the terms of the tariff plan. 2. Pay attention: Limits, assigned within the terms of tariff plan for the current monthly period, are available for use until the subscription fee is charged on the set date for the next monthly period. After subscription fee charging on the set date and assigning limits for a new period, the previous limits become unavailable. If the monthly subscription fee for the new period was not charged on the set date (taking into account a positive balance of subscriber`s number), the limits assigned after the last charge of monthly subscription fee will be available until 05:59:59. 3. &ldquo;We appreciate you!&rdquo; loyalty program is available for subscribers of &ldquo;Special Unlim&rdquo; and &ldquo;Special Unlim Turbo&rdquo; tariff plans. 4. Calls to information and reference services of JSC &ldquo;Uzbektelecom&rdquo;, information and entertainment services of content providers and international destinations do not consume the minutes provided under the terms of tariff plans. 5. Services of JSC &laquo;Uzbektelecom&raquo;. Tariffing is made for the connection, according to the cost specified in the table via https://ucell.uz/ru/services/jsc_uzbektelecom (if there are limits, the limits are not used. The write-off will be made from the subscriber's balance according to the cost in excess of the limit under the terms of the tariff plan). The cost of a minute of a call is charged according to your tariff plan per minute, starting from the 1st second after the connection, rounded up to a full minute. Subscribers can read more here https://ucell.uz/ru/services/jsc_uzbektelecom 6. The limits provided within the tariff plan are not available for users in roaming. 7. Subscribers of &ldquo;Special Unlim Turbo&rdquo; tariff plan have access to services: &ldquo;You&rsquo;ve got a call&rdquo;, &ldquo;Number freeze&rdquo;, &ldquo;SMS-packages&rdquo;, &ldquo;International SMS-packages&rdquo;, &ldquo;The whole world&rdquo; and &lsquo;Call for friend&rsquo;s expense&rdquo;. 8. Subscribers of &ldquo;Special Unlim Turbo&rdquo; tariff plan do not have access to services: &ldquo;Night Internet packages&rdquo;, &ldquo;Internet Mega Boom&rdquo;, &ldquo;VIP&rdquo;, &ldquo;Convenient within network&rdquo;, &ldquo;Convenient within Uzbekistan&rdquo;, iTV and Mediabay. 9. When switching from &ldquo;Special Unlim Turbo&rdquo; tariff plan to other tariffs, the provided unlimited Internet traffic and the rest of the unlimited minutes within Uzbekistan becomes unavailable. 10. Subscribers of &ldquo;Special Unlim Turbo&rdquo; tariff plan can switch to tariff plans within &ldquo;Doimiy&rdquo; tariff line and Internet 60 tariff plan. 11. If a subscriber on &ldquo;Special Unlim Turbo&rdquo; tariff plan activates additional internet packages or services, then the MB limits within these services will not be available for use on the &ldquo;Special Unlim Turbo&rdquo; tariff plan. All prices are VAT inclusive.

Question 5

Tariffing

Accepted Answer

Name of tariff plan Special Start Special Plus Special Ultra Special 70 Special 80 Special 100 Special 125 Special Unlim turbo Monthly subscription fee 45 000 soums 55 000 soums 65 000 soums 70 000 soums 80 000 soums 100 000 soums 125 000 soums 150 000 soums Monthly minutes limit within Uzbekistan 4 000 5 000 Unlimited* Unlimited* Unlimited* Unlimited* Unlimited* Unlimited* Monthly SMS limit within Uzbekistan 1 000 2 000 3 000 4 000 5 000 5 000 5 000 5 000 Monthly limit of internet traffic 16 GB 20 GB 25 GB 20 GB 24 GB 32 GB 45 GB Unlimited** Check limits balance *102# - minutes and SMS *103# - MB of internet traffic *868# Checking the balance of internet traffic at high spee Tariffication by directions Outgoing SMS within Uzbekistan (above the limit) 80 soums Outgoing calls within network (above the limit) 95 soums Outgoing calls outside the network (above the limit) 125 soums 1 MB of internet traffic (above the limit) 450 soums International SMS 1 500 soums All prices are VAT inclusive. * Technical restriction &ndash; 45000 minutes per month. ** Monthly traffic limit for all categories is 100 GB at full speed, after the limit provided at full speed has expired, the Internet speed is reduced and set no higher than 128 kb/s . Swapping to the tariff : *120# Checking the balance of limits: *102# - minutes and SMS *103# - MB of internet traffic *868# - Checking the balance of internet traffic at high speed Note Smartphones spend mobile traffic in the background by default for: system and application updates; synchronization data with widgets (weather, calendar and other) and social networks, also for counter analysts (Google, google-analytics.com , googletagmanager.com, gstatic.com, stats.g.doubleclick.net). Internet traffic for this directions charges according to price of Ucell-Internet by the terms of tariff plan or traffic charges from existing internet balance which provided for all directions.

Special Plus

The tariff is archived.

The tariff includes

Tariff information

Special Plus

The tariff is archived.

The tariff includes

Tariff information

2 GB for 10 000 UZS, 3 GB for 15 000 UZS, 6 GB for 27 000 UZS and 10 GB for 45 000 UZS campaign

Terms of Restart service for Special 35, Special 45, Special 55, Special 70, Special 80, Special 100 and Special 125 tariff plans

Terms of Reset service for Special Unlim Turbo tariff plan

Additional information

Tariffing

Communication

Internet

Support

Internet-market

About company

Career

Telephone codes