Millions of calls per month
Today, Ucell serves more than 7 million and 600 thousand subscribers. Every month, millions of calls are received at the Ucell Call-centers. The hotline operates around the clock and calls are free for the client. Call-center operators directly interact with the subscriber, providing the services of a "virtual secretary". Every day, one operator answers hundreds of calls, which requires not only professionalism, but also high psychological training. First-quality service and an individual approach to each client is the main goal of the center.
It is noticeable, that the Ucell Call-center is not only a close-knit team of professionals, but also modern offices with the latest technical equipment from the American company Avaya. Experts in the field of corporate communications and technologies recognize Avaya as the leader in the international market in providing hardware and software systems for contact- centers, voice telephony, data transmission, IP-telephony. An automatic call distribution system solves the problem of connecting to a suitable operator and adjusts the load.
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