You can always contact Call Center in order to:

• Get information about the services provided, current tariffs and campaigns;
• providing reference information on the services of the Company, consultations and recommendations;
• providing information on ongoing emergency, technical and preventive works affecting the operation of the number;
• tariff plan change;
• connecting / disabling services, disabling content services;
• providing a list of subscriber numbers;
• number blocking in case of loss / theft;
• sending SMS settings, sending informational SMS;
• acceptance of proposals and complaints related to the activity of the Company.

To contact the operator of Call Center from landline numbers of different regions of Uzbekistan without inter-city charges you can use the following numbers:

In addition, you can contact us using:

• E-mail: inform@ucell.uz
• "Online-query" form (The green button is located in the lower right corner for your convenience)
• "My cabinet" service
• "Without queue" service *987#

The procedure of subscriber's identification while contacting Call center

Please note that when contacting the Support service (Call-center), information or any actions by number are provided only to subscribers who own the number and the following procedure for identifying subscribers is mandatory for everyone:

To obtain reference information about services, promotions, tariffs and news, identification is not required. 

Information request about the charges:

• When a subscriber calls from his own number, identification is not required.

• When a subscriber calls from a different number, it is necessary to provide:
  • Subscriber’s number;
  • Subscriber’s full name;
  • Subscriber’s passport series and number (or other document to which the number was connected).

Services activation/deactivation and tariff change:

• When a subscriber calls from his own number, identification is not required.

• When a subscriber calls from a different number, it is necessary to provide:
  • Subscriber’s number;
  • Subscriber’s full name;
  • Subscriber’s passport series and number (or other document to which the number was connected).

For information about available connected numbers of the Subscriber is required to call from one of the numbers, and you need the following identification:

• When a subscriber calls from his own number, it is necessary to provide:
  • Call from the one of subscriber’s personal number
  • Subscriber’s full name;
  • Subscriber’s passport series and number (or other document to which the number was connected).
• When a subscriber calls from a different number, it is necessary to provide:
  • Call from the one of subscriber’s personal number
  • Subscriber’s full name;
  • Subscriber’s passport series and number (or other document to which the number was connected).

PIN/PUK codes request:

• When a subscriber calls from his own number, it is necessary to provide:
  • Subscriber’s full name;
• When a subscriber calls from a different number, it is necessary to provide:
  • Subscriber’s number;
  • Subscriber’s full name;
  • Subscriber’s passport series and number (or other document to which the number was connected).

DJ service status change/assignment of already existing melodies from the gallery instead of beep, disabling automatic assignment of the melody:

• When a subscriber calls from his own number, identification is not required.

• When a subscriber calls from a different number, it is necessary to provide:
  • Subscriber’s number;
  • ubscriber’s full name;
  • Subscriber’s passport series and number (or other document to which the number was connected).

To get SMS info or Internet settings:

• When a subscriber calls from his own number, identification is not required.

• When a subscriber calls from a different number, it is necessary to provide:
  • Subscriber’s number;
  • Subscriber’s full name;
  • Subscriber’s passport series and number (or other document to which the number was connected).

Temporary blocking of a number in case of loss/theft.

• If the person calls from the requested number - denial of service.
• If the person calls from a non-requested number:

1. Subscriber's number
2. Full name of the applicant
3. Subscriber’s passport series and number (or other document to which the number was connected).

Operators are not authorized to provide following information regardless of the type of service system (Postpaid or Prepaid):

• passport data of the subscriber;
• detailed information about numbers and time of outgoing/incoming calls/SMS-messages;
• detailed time of GPRS sessions, and also dates and time of the events.