Question 1

Neighboring countries

Accepted Answer

Internet packages in neighboring countries in roaming are valid in the following networks: Country Operator Afghanistan Roshan Kazakhstan Kcell, TELE2 Kyrgyzstan Megacom Tajikistan Tcell, Megafon

Question 2

Worldwide

Accepted Answer

Internet packages in roaming are effective in the following networks and countries: From 22.09.2023 Internet packages in roaming around the world will be available in border countries as well. Countries Networks Afghanistan Roshan, Etisalat Argentina Telefonica Armenia MTS Viva, UCOM Austria Magenta (T-Mobile), A1 , Hutchison Azerbaijan Azercell Bahrain ZAIN Belarus Life :), MTS, A1 (Velcom) Belgium Telenet, Proximus (KPN) Bolivia Tigo Bulgaria Yettel (Telenor), A1 Canada Telus, Bell Mobility China China Mobile, China Unicom, China Telecom Croatia A1 (Vipnet), T-Mobile Cyprus Epic (MTN), PrimeTel Czech T-Mobile, Vodafone, O2 Denmark HI3G, Nuuday (TDC), Telia, Telenor Egypt Orange El Salvador Tigo Estonia EMT, Tele2 Finland Sonera France SFR, Free Mobile, Orange, Bouygues Telecom Georgia Silknet (Geocell) Germany Telefonica O2, Telekom (Deutsche Telekom), Vodafone Greece COSMOTE, Wind Hellas, Vodafone Guatemala Tigo Hungary Vodafone, Magyar Telekom,Telenor Honduras Tigo(Celtel) Hong Kong HKT India BSNL, Bharti Airtel Indonesia Indosat Ooredoo, Telkomsel Iran RighTel Ireland Meteor (eir), Vodafone Israel Pelephone, Hot mobile, Cellcom, Partner Italy Vodafone, TIM, Iliad Japan Softbank Kazakhstan Kcell, Tele2 South Korea KT, SK Telecom Kuwait Zain, STC Kyrgyzstan Megacom, O! (Nur Telecom) Latvia LMT, Tele2 Liechtenstein Telecom, Salt Lithuania Telia (Omnitel), TELE2 Luxembourg Tango, Post Macao CTM Malaysia Maxis, Digi Malta Epic Mexico Movistar, AT&T Moldova Moldcell Montenegro MTELL Netherlands Vodafone North Macedonia A1 Norway Telia (Netcom), Telenor Oman Omantel, Ooredoo Pakistan Telenor Paraguay Telcel Philippines Smart, Globe Poland T-Mobile, Plus Portugal NOS , MEO Qatar Ooredoo Russia Megafon, t2, MTS Saudi Arabia ZAIN, STC, Etisalat Serbia Telenor, A1 Singapore StarHub, M1, Singtel Slovakia Slovak Telekom Slovenia A1 (Si.mobil) Spain Movistar (Telefonica), Vodafone Sri Lanka Mobitel, Hutchison (Etisalat) Sweden Telia, Tele2, 3 (CK Hutchison) Switzerland Salt, Sunrise, Swisscom Taiwan Chunghwa Telecom Tajikistan Tcell, Megafon Thailand AWN (AIS), True Move T&uuml;rkiye Turkcell, Vodafone, TT mobil UAE DU Ukraine lifecell United Kingdom Hutchison 3G, Vodafone, EE, Telefonica USA T-Mobile, AT&T Vietnam Viettel, Mobifone *The list of countries and operators will be expanded.

Question 3

Conditions

Accepted Answer

1. When activating Internet packages in neighboring countries or worldwide internet package, if the subscriber does not have the Roaming service activated or has the &ldquo;Roaming without border countries&rdquo; service active, the &ldquo;Worldwide Roaming&rdquo; service will be automatically assigned by default. 2. You can activate and deactivate Internet packages in roaming through the following service channels: a. Ucell service offices; b. Ucell Customer Support Service: 8123 or 8111; c. Personal account; d. Ucell mobile application; e. USSD request *155# 3. Subscribers of the Prepaid system and Corporate clients of the &ldquo;Corporate VIP&rdquo;, &ldquo;Individual&rdquo; and &ldquo;Businessman&rdquo; categories of the Postpaid system can activate and manage Internet packages in roaming via the USSD command *155#. 4. Make sure that the internet package is assigned successfully using USSD *155# (Active services in roaming). If the package is not activated, the tariffication for the Internet will be carried out according to the zone tariffication in roaming. In these cases, the Company does not recalculate for the services rendered; 5. For the correct operation of Internet packages in roaming, if at the time of activation the Internet session is active, it is necessary to interrupt the session, connect the package via USSD *155# and resume the session after successful activation of the package; 6. Subscribers and customers of the business segment, in order to activate the packages, must apply in writing form to the customer service department of the business segment of the Company. 7. Internet packages in roaming are assigned for 30 days from the moment of connection without auto-renewal. After the expiration of the term, the remaining MB will be reset to zero. 8. With an active Internet package, the Internet over the limit is blocked. To unblock the Internet over the limit, you need to deactivate the Internet package in roaming. 9. If the Internet package is disabled, further tariffication for Internet in roaming will be carried out according to the zone tariffication in roaming. 10. Activation of the service is not possible if the subscriber has an active International Automatic Roaming (IDA) service. 11. When activating an internet package in roaming, if the subscriber has active internet packages in roaming, unlimited internet in roaming or the &ldquo;Always in touch&rdquo; with Megafon package, then these packages are deactivated, the limits within the services / packages are reset to zero. 12. Packages are not available on the following tariff plans of Postpaid and Prepaid systems: M2M, &ldquo;Tourist&rdquo;, &ldquo;Gigaman&rdquo; and &ldquo;Gigaman BN&rdquo;, &ldquo;Mib S&rdquo; tariff lines, as well as special loyalty program tariffs. 13. Internet packages can be activated only if the subscriber has enough funds on the account. 14. When you reconnect Internet packages in roaming with an active Internet package in roaming, the balance of unused traffic will be reset to zero. 15. Quota of billed information in the presence of MB within Internet packages in roaming for all subscribers is 16 KB; 16. Prices are inclusive of VAT. Travel with Ucell!

Be online. Always. Everywhere.

Internet packages in roaming

Neighboring countries

Worldwide

Conditions

Communication

Internet

Support

Internet-market

About company

Career

Telephone codes