“Temporary Blocking” service

Upon successful identification, your number will be temporarily blocked for 5 days (during this period subscription fee for the tariff and previously activated services will not be charged). Within 5 days, you must contact the nearest corporate service office of the Company with the original passport to restore the lost SIM card. Operator of office will unlock your number and help to replace the SIM-card.

If you incorrectly said data on at least one of the above items (number, initials, date of birth, passport details, address of registration) for the successful identification via Call-center or mentioned new passport details, and the Company's database is still stored the old data (for example, due to the fact that you have changed the passport, but have not notified the Company in due time), you need to come to one of corporate service office of the Company with the original passport.

If a subscriber’s number was temporarily blocked with a positive balance, after 5 days it will be automatically transferred to the active status. If the subscriber’s number was temporarily blocked with a negative balance, after 5 days it will automatically be transferred to the blocked status. To switch the subscriber’s number to active status, the subscriber will need to refill the balance.

• Remotely lock the subscriber number for 5 days is possible only via operators of Call Center;
• You can unblock your number earlier than 5 days through the employees of the Company's corporate service offices;
• The “Temporary Blocking” service is available for individuals of the Postpaid system and can be used only once every 30 days (i.e., if you suspend your number for 5 days and reactivate it on the 2nd day, you will be able to use the service again after 28 days).
• At the period of temporary blocking, your tariff plan and activated services that you have before blocking will be saved (expiration date of bonuses and activated services is not extended).