If your SIM-card somehow has been blocked, agents of Ucell will help you in unblocking.

We remind that SIM-card has been protected by PIN and PUK codes. These codes are for limitation of illegal access for usage of your mobile telephone.

If you 10 times repeatedly have entered incorrect PUK code, then SIM-card will be totally blocked and cannot be used anymore. This kind of SIM-card must be changed.

If you 3 times repeatedly have entered incorrect PIN code, then SIM-card is blocked. However this blocking can be removed if PUK code is entered. PUK code of Ucell’s GSM-telephone can be read at the envelope received by you at connection. If the envelope is not saved, then you should apply to nearest Ucell Office for unblocking SIM-card.

When visiting the own office of the Company subscribers should have one of the following documents:

Passport;

Military ID + form №33;

The current accreditation card;

The residence permit;

Driver's license (for activation/deactivation of additional services and verification of charges, except for the provision of following services: call detailing, renewal of agreement);

Ma'lumotnoma;

Biometric foreign passport of the citizen of The Republic of Uzbekistan;

A new driver’s license for citizens of the Republic of Uzbekistan;

ID - card of the Republic of Uzbekistan;

Pension certificate (for activation/deactivation of additional services and verification of charges, except for the provision of following services: call detailing, renewal of agreement)

Certificate of employees of state enterprises, organizations and departments (for activation/deactivation of additional services and charge verification, except for the provision of following services: call detailing, renewal).

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