- Does the Internet need to work for eSIM?

The Internet is only needed during the activation or deactivation of eSIM.

- Will my tariff and services be saved after switching from a SIM card to an eSIM?

All services and tariffs of your number will be saved.

- Is it possible to replace the eSIM back to the SIM card?

To replace eSIM with a SIM card, you must personally contact any sales and subscriber service office of the Company and go through the identification procedure in one of the following ways, providing:

1. Providing an original of one of the following documents with a valid expiration date, certifying your identity:

• biometric passport of a citizen of the Republic of Uzbekistan;

• identification card of a citizen of the Republic of Uzbekistan;

• new type of driver's license for citizens of the Republic of Uzbekistan;

• old-style driver's license for citizens of the Republic of Uzbekistan;

• passport of a foreign citizen;

• officer’s ID, military ID

• *accreditation card (for employees of diplomatic missions and representative offices);

• residence permit for foreigners;

• residence permit or travel document for stateless persons

• certificate of a stateless person;

• foreign passport of a citizen of the Republic of Uzbekistan;

• student card;

• military ID;

• pension certificate;

• identification of employees of state enterprises, organizations and departments;

• Malumotnoma/Certificate - Form No. 9, issued by the internal affairs bodies in case of loss of a passport, with a photograph, on the back of which a stamp of permanent or temporary registration is placed. The certificate is issued for a period of up to six months.

2. An electronic version of the identity document uploaded to your MyGov application profile, with mandatory biometric identification via the Face ID system;

3. An electronic version of the identity document uploaded to your MyGov application profile, with mandatory biometric identification via the Face ID system.

In the event of providing a Power of Attorney for the right to represent or act on behalf of the Subscriber (Principal) when contacting the Company, with the mandatory reflection in the Power of Attorney of the following information and actions:

• place and date of issue of the power of attorney;

• last name, first name and patronymic of the Principal and Attorney;

• passport data (series and number, date of issue/issued by, passport validity period);

• place of residence at the place of permanent or temporary registration of the Principal and the Attorney;

• the scope of powers granted to the Attorney (indicating the specific subscriber number/s);

• signature of the Principal;

• a copy of the Principal’s passport; • original passport of the Attorney.

Communication

Internet

Support

Internet-market

About company

Career

Telephone codes