Question 1

Information

Accepted Answer

Activation of the service is available only for Postpaid subscribers. Activation of &ldquo;Monthly Internet packages&rdquo; is not possible if &ldquo;Calendar Internet packages&rdquo; and &ldquo;Gigamania&rdquo; services are activated. The subscription fee is charged every 30 days. To assign a service to corporate clients of the Company, the person to whom the corresponding numbers are registered must be provided with a written request to the Company. To assign a service to individuals of the Company with categories Individual and Corporate VIP, it is necessary to send a request *555#, or contact the office of the Company and fill out the corresponding application for activating the service. Monthly Internet packages are assigned with automatic assignment function. in order to disable automatic assignment function Corporate clients must be provided with a written request to the Company. For individuals, the automatic assignment function can be deactivated using the request *555#, or contact the office of the Company and fill out the corresponding application to deactivate the service. With the active function of automatically assigning internet packages, after 30 days from the date of activation of the package, with a sufficient amount of funds in the balance, the system will assign a new par value package purchased earlier. At the same time, the effect of the traffic remaining from the previously purchased package is zeroed. The traffic of the new Internet package will be scheduled from 00:00 hours to 30 days from the moment of activation/automatic assignation, after charging funds for the new package. Before start using Internet, you need to check assignation of the new package in order to avoid additional costs. When automatic assignment function is disabled, after 30 days from the date of activation of Internet package, the rest of traffic is set to zero. When reconnecting before the expiration of the valid Internet package, the traffic included in the new package is summed up with the balance of unspent traffic. The validity period of the traffic will be set equal to the validity period of the last activated Internet package. In this case, the automatic assignment function will work according to the conditions of the last assigned Internet package. You can use the traffic included in the Internet package only in active status. Monthly internet packages can be activated/deactivated via the personal cabinet. For the service to work correctly, if the session is active at the time the service is activated, you must interrupt the session, activate the service and then resume the session. After activating the service, you need to check the balance of internet balance using the request *107# and make sure that traffic is assigned. Prior to this, Internet will be charged in accordance with a tariff plan. In these cases, the Company does not accept claims and does not recalculate for the services provided. In case of insufficient funds in the subscriber&rsquo;s balance, the system will try to assign an Internet package within 20 days. If the monthly fee is successfully charged, the traffic will be assigned in full, and its validity period will be equal to the number of days remaining until the next auto assignment. From July 26, 2022, the subscription fee for &laquo;Monthly internet packages&raquo;, &laquo;Calendar internet packages&raquo; and &laquo;Gigamania&raquo; internet packages is debited at the time of replenishment of the balance for a sufficient amount of the package cost.

Question 2

Split balance

Accepted Answer

Description of 30-day internet packages for users of &ldquo;Split balance&rdquo; service: Activation of packages is available only for users of "Split balance" service via USSD *554#; The subscription fee is charged every 30 days from the personal balance of the subscriber; 30-day Internet packages are assigned with an automatic assignment function. At the same time, in the new month, with a sufficient amount of funds in the balance, a package will be automatically assigned, similar to the one installed a month ago. The effect of the traffic remaining from the previously purchased package is extended; Automatic assignment function can be deactivated using the USSD request - *554# (call button). When automatic assignment function is disabled, after 30 days from the date of activation of the internet package, the rest of the traffic is set to zero; When reconnecting an internet package, when the valid package has not expired, the traffic included in the new package is summed up with the unspent traffic; Validity period of the traffic will be set equal to the validity period of the last activated Internet package. In this case, automatic assignment function will work according to the conditions of the last assigned internet package; You can use the traffic included in the internet package only in active status; After activating the service, you need to check the balance of Internet balance using the USSD request *107# (call button) and make sure that you have purchased internet traffic. Until this moment, Internet will be charged according to prices on the current tariff plan. We remind you that otherwise the Company does not accept claims and does not recalculate for the services provided. In case of insufficient funds on the balance of the subscriber number, the system will try to assign an Internet package within 20 days. If the monthly fee is successfully charged, the traffic will be assigned in full, and its validity period will be equal to the number of days remaining until the next auto-assignment. Prices include VAT.

Monthly Internet packages

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Monthly Internet packages

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Information

Split balance

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About company

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