Question 1

Usage

Accepted Answer

Upon successful identification, your number will be temporarily blocked for 5 days (during this period daily fee for the tariff and previously activated services will not be charged). Within 5 days you should come to the nearest Company&rsquo;s own office with the original passport, to replace the lost SIM-card. Operator of own office will unlock your number and help to replace the SIM-card. If you incorrectly said data on at least one of the above items (number, initials, date of birth, passport details, address of registration) for the successful identification via Call-center or call new passport details, and the Company's database is still stored the old data (for example, due to the fact that you have changed the passport, but have not notified the Company in due time), you need to come to one of the Company's own offices with the original passport. If a subscriber&rsquo;s number was temporarily blocked with a positive balance, after 5 days it will be automatically transferred to the active status. If the subscriber&rsquo;s number was temporarily blocked with a negative balance, after 5 days it will automatically be transferred to the blocked status. To switch the subscriber&rsquo;s number to active status, the subscriber will need to refill the balance.

Question 2

Important to know

Accepted Answer

Remotely lock the subscriber number for 5 days is possible only via operators of Call Center; Unlock number during 5 days you can via operators of Company&rsquo;s own offices; Each Prepaid subscriber can use "Temporary Blocking" service only once in 30 days (i.e., if you&rsquo;ve blocked number for 5 days, unlock it on the 2nd day, so next time you will be able to use the service after 28 days); At the period of temporary blocking, your tariff plan, activated services and assigned bonuses that you have before blocking will be saved (expiration date of bonuses and activated services is not extended);

"Temporary Blocking"service

Usage

Important to know

Communication

Internet

Support

Internet-market

About company

Career

Telephone codes